2 E-Commerce or GDS jobs

Operations Technology Specialist   Primary Job Responsibilities : Be part of a team that… Overall, this position requires someone with great technical skills with a technical mind who  Manages the development of Advisor efficiencies and processes, including but not limited to any GDS,  Worldspan/Travelport, scripting, quality control, duty of care, integration with accounting Assists with technical training and support of Travel One clients, employees, and IC’s Supports our phone system, remote servers, and other technology needs Manages our technology vendor relationships Assists with the implementation of new clients and new technologies Assists with the implementation of new Travel One employees and IC’s Provides technical and navigational expertise for selected online booking tools Provides training for selected online booking tools Evaluates current and emerging travel technology compared to the needs of our clients and...

Our Travel Technology Client is modernizing the infrastructure of the $1.4 trillion travel industry in order to bring freedom, simplicity, and trust to travelers everywhere.  In the role of Product Support Analyst, you will be responsible for answering and triaging support cases raised by the internal and external customers of the Client platform. From triaging to troubleshooting, you will be at the forefront of customer satisfaction. Responsibilities: ·       To be a founding member of the company Product Support team ·       Triage of tickets raised by customers, including reproducing errors, troubleshooting and prioritizing. ·       Respond to customers within the defined SLAs ·       Record, track and document the helpdesk tickets using the required customer support software.  ·       Troubleshooting issues that are raised by both internal and external customers. ·       Manage and maintain a prioritized backlog...