6 Corporate On Site jobs

About the role:  We have two roles open to join our Onsite team in Las Vegas. In this role you will quality check, reprice, exchange and reissue reservations as well as check pricing options via the company’s proprietary booking platform and manage online web bookings, queues and multiple inboxes. You will work directly with one of our premium brand partner’s agents and their customers ensuring optimal customer satisfaction.  You will assist our partner’s team to book and confirm flight reservations, customer requests, and manage all schedule changes submitted by the airlines ensuring there is no disruption to the client’s itinerary ensuring maximum customer satisfaction. You will also assist in rolling out best practices to the team to optimize use of an agent desktop, provide insight to search filters and best flight routes. You will maintain up to date knowledge of company’s airline contracts and policies with preferred suppliers to ensure best utilization opportunities.  We are looking for a team member who is used to working in a fast-paced environment and enjoys multi-tasking without lowering service standards. You will be as passionate about customer service as we are and look tirelessly for solutions to offer customers when issues arise with their travel arrangement. You recognise which matters take priority and know how to utilise your phenomenal communication skills (both written and spoken)     The work schedule for these roles are specifically: Tuesday - Saturday (off days: Sunday and Monday) Or Monday - Friday    Who Are You?   You come with experience from a fast-paced environment and you are the master of interpersonal skills: both written and spoken. We will expect you to be skilled in quality assurance and support for online bookings – the ability to review flight reservations and execute accordingly – ensuring our customers receive the highest level of service possible! You will manage all internal queues and processes as required and your experience managing escalations allows you to prioritise accordingly. You are a phenomenal multi-tasker whilst maintaining productivity in a self-directed work environment. Experienced Travel Consultant with advanced Galileo and/or Amadeus skills Ability to handle ARC documents through Apollo Ability to refund, void and or cancel tickets effectively with little monetary impact T&E process experience Issue confirmation and invoices Ability to handle problem files and provide best solution for the customer Knowledge of fare classes, pricing and accounting associated with scheduled airline flights. Minimum of 3 years Travel Industry experience Completion of an IATA Amadeus Certificate is an advantage. You will need to be fluent in English to perform this role. (written and spoken) Recent and advanced knowledge of GDS. Preferably: Amadeus. Here at Kognitiv, we don’t just accept difference - we celebrate it! Greater diversity means greater variation in ways of thinking, perspectives and approach. And we thrive on it for the benefit of our employees and our clients. Kognitiv are committed to creating an inclusive environment and all employment is decided on the basis of qualifications, merit, fit and business need. Please note: Kognitiv are not offering sponsorship or a relocation package for this role. We always welcome international candidates to apply providing they are eligible to work and live in the US

Our Clients are seeking an Experienced Agent who can book Corporate & Leisure Travel, accurately and expediently attends to travel bookings for air, hotel, cruises, tour packages, and ground transportation. Provides exceptional customer service to corporate clients while booking travel per company guidelines and provides the same level of customer service by providing travel options to leisure clients that meet their expectations.  Responsible for selling and retaining travel clients for tour packages, cruises, hotels, airfare, etc. Process bookings in a timely and friendly manner for phone calls, emails, appointment and walk in clients. Manages phone queues by promoting and maintaining excellent client relations while managing corporate travel plans. Provides prompt and accurate service processing air, hotel, and ground transportation. Provides assistance in booking frequent flyer points, upgrades, transfers, schedule changes, air cancellations, exchanges, lost baggage, mco’s, refunds, revalidations, and resolves PNR issues with refunds, complaints, and no shows. Researches destinations, hotels, cruises, airfare options, site seeing, and additional trip information to best meet the client’s needs and expectations. Attends webinars and studies destination demographics, amenities, values, specials, new hotels, etc. Is knowledgeable of world events and weather that might affect travel plans. Verifies rates and company travel policies via the company profile to ensure accurate booking for clients per company guidelines. Processes airfare, hotels, and ground transportation via Sabre. Updates client information in an approved database. Processes travel requests for deposits and payments. Creates and processes accurate invoice using Sabre and back office systems. Processes final documents which may include itineraries, visas, inoculations, air and transportation tickets, and final payments. Follows up with clients returning from trip and contacts past clients to notify of specials and offer assistance with future travel plans. Skills/Experience Required: The Dual Agent serves as front line support for corporate and leisure clients, therefore exceptional Customer services skills are an absolute requirement. Follow up to ensure everything is processed properly and client is satisfied is essential. Must be able to execute detailed procedures accurately under minimal supervision. High School Diploma/GED Travel School Certificate or A.S. degree in travel/tourism preferred. GDS certifications preferred. 2-5 years travel industry (preferable Corporate & Leisure Travel) & GDS Experience. Thorough knowledge of SABRE GDS is required. Regular and dependable attendance and punctuality is required.

Experienced Travel Agents / VIP Agents / Team Leaders - Proficient on Sabre Experienced Travel Agents – both Corporate & Leisure – NYC - Working for a Full-Service fast-growing Travel Company offices located in NYC.   Competitive Salary / Benefits VIP Agent - Must have High Level of Service / White Glove Service Expected /Excellent Customer Service Skills, Attention to Detail,  Accuracy & Consultancy Expected Team Lead -  goal is to provide leadership to manage an on-site and virtual team to meet and exceed client expectations. problem solving, proactively anticipate needs and manage multiple projects in a timely and well-organized fashion. Sabre proficient and all current travel technology tools A minimum of 5+ year’s verifiable travel industry experience in a reservations related position or similar capacity Highly skilled Corporate Travel Professional.  Agent  MUST  have the following to be considered for the job:  Current Sabre experience  Strong International Reservations Be familiar with Online Booking Tools  Have excellent communication skills in writing and speaking.  Must be highly organized and book a high volume of reservations.  Must be adaptable to new technologies.  Must have a proven track record with stable and consistent resume.   Great work ethic and highly responsible.  Articulate & attention to detail 

SENIOR LEVEL CORPORATE/INTERNATIONAL/VIP TRAVEL - EXCELLENT SALARY    We have an excellent opportunity for you! If you are a corporate agent who would like to take their career to the next level. Working directly for the for this well-established firm, that values their people and their success.  Excellent Pay and working conditions with growth potential, sounds good to you?  This is an On-Site location located South East PA. Sabre is desired but will cross train right person.  4-year degree is preferred. Immediate need for highly experienced agent SABRE (preferred)- On-Site South East PA,  International - VIP's   (Must be able to work in-house)  Must be well versed in all aspects of corporate travel, including, air, car, hotel bookings. Must be able to multi-task Candidate should have excellent communication skills both written and verbal.  Candidate should know all phases of corporate travel International & Domestic. SABRE GDS - (must be Current) Polished, Articulate Excellent written and verbal communication skills. Must be able to produce with minimal or no errors Ability to "jump right in" Knowledge in ALL aspects of Corporate Travel Domestic and International Team Player Easy to get along with Great Customer Service Skills Must be able to work independently Must be Technically Savvy THIS IS NOT AN ENTRY LEVEL POSITION!! Min 1-2 years Travel Industry Experience.   CURRENT TRAVEL INDUSTRY EXPERIENCE IS A MUST!!

VIP Corporate Travel Consultants - on-site in NYC - Competitive Salary/Benefit Package 37.5-hour work week (working hours are between 8:30 am – 6:00 pm) SABRE GDS – Working on High Profile Account Financial Account Must have High Level of Service / White Glove Service Expected /Excellent Customer Service Skills Attention to Detail Accuracy & Consultancy Expected Proficient on SABRE / Booking both Domestic & International Travel

Corporate Travel – Team Leader – hands on position – located in New York City   Hands on - Team Leader’s goal is to provide leadership to manage an on-site and virtual team to meet and exceed client expectations. problem solving, proactively anticipate needs and manage multiple projects in a timely and well-organized fashion.   Act as a liaison between travel advisors, company management and the client maintaining open communication, and ensuring that all service issues are addressed and resolved in a timely manner. Mentor and develop the team so they deliver white glove service to all clients Provide high-end corporate travel services for high volume, fast-paced accounts including hotel, airline, rail, rental cars and transfers/car service Use preferred partner relationships for best availability, rates, and additional benefits to ensure maximum access and highest service levels for clients   Coordinate team schedules ensuring that the department has proper coverage and each team member adheres to the schedule, Ensure that each team member attends at least 2-4 quarterly training opportunities (Preferred Vendor related, GDS, etc.) Ensure that corporate is always represented at open forums and at POA. Monitor performance. Review productivity reports and ensure performance on sales, bookings, and quality to identify areas of improvement for each team member. Analyze and evaluate processes in order to identify cost reducing opportunities and to recommend appropriate solutions. Promote Company’s core value and mission statement.   Ensure that auto-ticketing parameters are up to date with service fee structure and agent IDs (in coordination with company technology team). Ensure that all advisors follow all standard operating procedures. Ensure monthly fees such as CCRA, web reporting, etc. are charged and invoiced.   Proficiency on Sabre GDS a must. Ability to work well under stress and with tight deadlines. Ability to communicate clearly and professionally with clients, supervisors and co-workers both verbally and in writing. Must be proactive with an ability to work independently and in a team with direction from a manager. Strong organizational skills required to maintain up to date and accurate records and client correspondence. 7+ years of experience as a travel advisor necessary. 3+ years of supervisory experience required