Travel Technologies role is responsible for overseeing the GDS and Mid Office support teams and providing support to agents and internal departments that require assistance in resolving issues that could affect multiple points of the support structure within Agency Services and Operations. The role will be responsible for overseeing the team supporting these requests and ensuring that the requests are researched, tracked, escalated and resolved. The role is also responsible for Mid-Office operations and overseeing development and enhancements of new and existing Mid-Office processes. Collaboration between all departments is a must to ensure processes are working efficiently and that training needs (where applicable) are brought to the attention of appropriate departments to reduce the number of reported errors and concerns.
Manage the GDS (Sabre) Support and Mid-Office (Concur Compleat) Support teams
Working in the Service Desk environment, manage inbound support request relating to GDSx/mid-office operations.
3-5 years’ experience with GDSX/Concur COMPLEAT Mid-office automation programming
3-5 years’ experience on Travel GDS system: SABRE (Other GDS systems a plus)
3-5 years’ experience programming in a .NET environment - preferred but not required
iQCX experience is a plus
Agent GDS Questions (formats, workflow, processes)
Agent & Agency Implementations
GDS Software installation & support
TripCase agent & client support/corporate client setups
Hotel Rate Code Updates
Agent processing questions and concerns
Miscellaneous Ticketing and Processing Requests
Review Bookings for Fraud
Sabre Profiles Issues
Thrives in a fast-paced environment and able to handle multiple responsibilities.
Excellent oral and written communication skills and attention to detail
Advanced knowledge of the travel industry
Apr 16, 2019
Full time
Travel Technologies role is responsible for overseeing the GDS and Mid Office support teams and providing support to agents and internal departments that require assistance in resolving issues that could affect multiple points of the support structure within Agency Services and Operations. The role will be responsible for overseeing the team supporting these requests and ensuring that the requests are researched, tracked, escalated and resolved. The role is also responsible for Mid-Office operations and overseeing development and enhancements of new and existing Mid-Office processes. Collaboration between all departments is a must to ensure processes are working efficiently and that training needs (where applicable) are brought to the attention of appropriate departments to reduce the number of reported errors and concerns.
Manage the GDS (Sabre) Support and Mid-Office (Concur Compleat) Support teams
Working in the Service Desk environment, manage inbound support request relating to GDSx/mid-office operations.
3-5 years’ experience with GDSX/Concur COMPLEAT Mid-office automation programming
3-5 years’ experience on Travel GDS system: SABRE (Other GDS systems a plus)
3-5 years’ experience programming in a .NET environment - preferred but not required
iQCX experience is a plus
Agent GDS Questions (formats, workflow, processes)
Agent & Agency Implementations
GDS Software installation & support
TripCase agent & client support/corporate client setups
Hotel Rate Code Updates
Agent processing questions and concerns
Miscellaneous Ticketing and Processing Requests
Review Bookings for Fraud
Sabre Profiles Issues
Thrives in a fast-paced environment and able to handle multiple responsibilities.
Excellent oral and written communication skills and attention to detail
Advanced knowledge of the travel industry
Product Support Specialist
Our NY based client is looking for a Product Support Specialist to assist their agents in the following areas, Sabre, QC, Concur and other technical programs related to the travel industry. This is “go to” role. Sabre scripting and Worldspan would be a plus.
If you are a strong agent and feel that you have these strong to expert technical skills and are looking for this type of opportunity, please contact us and we can review your background to see if you could be an ideal fit.
THIS IS NOT A VIRTUAL ROLE. CANDIDATES MUST LIVE AND OR TRAVEL INTO NYC ON A DAILY BASIS!
Mar 22, 2019
Full time
Product Support Specialist
Our NY based client is looking for a Product Support Specialist to assist their agents in the following areas, Sabre, QC, Concur and other technical programs related to the travel industry. This is “go to” role. Sabre scripting and Worldspan would be a plus.
If you are a strong agent and feel that you have these strong to expert technical skills and are looking for this type of opportunity, please contact us and we can review your background to see if you could be an ideal fit.
THIS IS NOT A VIRTUAL ROLE. CANDIDATES MUST LIVE AND OR TRAVEL INTO NYC ON A DAILY BASIS!
