Entry-level Account Management position. The purpose of this position will be to support & manage a group of assigned accounts within the Company’s book of business. The position will require a professional & gregarious individual that is comfortable creating and maintaining personal relationships.
Responsibilities:
Provide account management to a dedicated group of accounts.
Participate in account presentation/development/implementation meetings including follow-up phone calls and other necessary correspondence
Participate in proactive, scheduled account calls to ensure customer satisfaction
Technology/services demos & training to both new and existing customers
Develop a thorough understanding of Cain Travel’s technology both in place today (reporting system, online booking tool, expense processing solution, duty of care platform, Conferma and others) and such that may be incorporated in the future. Provide demos/training when needed
Develop an understanding of the many programs available in the industry that can offset costs for our customers and ensure enrollment in such that would benefit each customer
Attend and participate in industry-wide functions and events; maintaining and growing one’s knowledge of the industry as to afford our customer base with maximum value for their dollar
Assist with training new employees who join the department in this position
Assistance with air, hotel & car negotiations, where needed
Participation in air, hotel and car vendor meetings with new & existing customers
Provide superior customer service and responsiveness
Skills/Qualifications
The candidate must be comfortable with speaking to/in front of both individuals and groups. The candidate must possess superior communication skills, both verbal & written. The candidate must be self-driven, dedicated, well-organized and possess uncompromised integrity.
May 29, 2019
Full time
Entry-level Account Management position. The purpose of this position will be to support & manage a group of assigned accounts within the Company’s book of business. The position will require a professional & gregarious individual that is comfortable creating and maintaining personal relationships.
Responsibilities:
Provide account management to a dedicated group of accounts.
Participate in account presentation/development/implementation meetings including follow-up phone calls and other necessary correspondence
Participate in proactive, scheduled account calls to ensure customer satisfaction
Technology/services demos & training to both new and existing customers
Develop a thorough understanding of Cain Travel’s technology both in place today (reporting system, online booking tool, expense processing solution, duty of care platform, Conferma and others) and such that may be incorporated in the future. Provide demos/training when needed
Develop an understanding of the many programs available in the industry that can offset costs for our customers and ensure enrollment in such that would benefit each customer
Attend and participate in industry-wide functions and events; maintaining and growing one’s knowledge of the industry as to afford our customer base with maximum value for their dollar
Assist with training new employees who join the department in this position
Assistance with air, hotel & car negotiations, where needed
Participation in air, hotel and car vendor meetings with new & existing customers
Provide superior customer service and responsiveness
Skills/Qualifications
The candidate must be comfortable with speaking to/in front of both individuals and groups. The candidate must possess superior communication skills, both verbal & written. The candidate must be self-driven, dedicated, well-organized and possess uncompromised integrity.
Primary duties include acquiring new corporate and group business, as well as maintaining and expanding corporate and group business from our current accounts. Assist with promoting all company products and services to increase overall sales
Sales Related Duties
Engage in sales activities to acquire new corporate and group accounts.
Prepare travel management proposals and conduct presentations for corporate and meeting & incentive group inquiries.
Prepare and distribute sales kits to current clients and prospective clients including brochures and flyers.
Be fully knowledgeable with all companies’ product and services.
Be able to fully demonstrate our products and services with presentations to our prospective and/or current clients.
Assist to promote and market all company products and services to current and prospective clients; including Corporate Department, M.I.C.E. Department, Hotel Department, Japan Rail Passes, and travel insurance, etc.
Attend out of state business trips to solicit new business when necessary.
Perform regularly scheduled visits to existing accounts to maintain good client relationship and communicate important industry news and service information
Assist with the planning of sales promotions and the preparation of marketing tools and advertising materials
Submit monthly sales activity reports through ZOHO, including information on new accounts, prospective accounts, group sales, group activity, problems, sales calls to other states, goals for next month, general topics, etc.
Troubleshooting for problems with corporate or group accounts or vendors
3-5 years of sales management experience.
Strong outside sales background in the travel industry or similar field.
Strong communications and written skills.
PC and computer literate.
High School Diploma, College degree preferred.
Ideal candidate will be fluent in English and Japanese.
May 01, 2019
Full time
Primary duties include acquiring new corporate and group business, as well as maintaining and expanding corporate and group business from our current accounts. Assist with promoting all company products and services to increase overall sales
Sales Related Duties
Engage in sales activities to acquire new corporate and group accounts.
Prepare travel management proposals and conduct presentations for corporate and meeting & incentive group inquiries.
Prepare and distribute sales kits to current clients and prospective clients including brochures and flyers.
Be fully knowledgeable with all companies’ product and services.
Be able to fully demonstrate our products and services with presentations to our prospective and/or current clients.
Assist to promote and market all company products and services to current and prospective clients; including Corporate Department, M.I.C.E. Department, Hotel Department, Japan Rail Passes, and travel insurance, etc.
Attend out of state business trips to solicit new business when necessary.
Perform regularly scheduled visits to existing accounts to maintain good client relationship and communicate important industry news and service information
Assist with the planning of sales promotions and the preparation of marketing tools and advertising materials
Submit monthly sales activity reports through ZOHO, including information on new accounts, prospective accounts, group sales, group activity, problems, sales calls to other states, goals for next month, general topics, etc.
Troubleshooting for problems with corporate or group accounts or vendors
3-5 years of sales management experience.
Strong outside sales background in the travel industry or similar field.
Strong communications and written skills.
PC and computer literate.
High School Diploma, College degree preferred.
Ideal candidate will be fluent in English and Japanese.
Travel Technologies role is responsible for overseeing the GDS and Mid Office support teams and providing support to agents and internal departments that require assistance in resolving issues that could affect multiple points of the support structure within Agency Services and Operations. The role will be responsible for overseeing the team supporting these requests and ensuring that the requests are researched, tracked, escalated and resolved. The role is also responsible for Mid-Office operations and overseeing development and enhancements of new and existing Mid-Office processes. Collaboration between all departments is a must to ensure processes are working efficiently and that training needs (where applicable) are brought to the attention of appropriate departments to reduce the number of reported errors and concerns.
Manage the GDS (Sabre) Support and Mid-Office (Concur Compleat) Support teams
Working in the Service Desk environment, manage inbound support request relating to GDSx/mid-office operations.
3-5 years’ experience with GDSX/Concur COMPLEAT Mid-office automation programming
3-5 years’ experience on Travel GDS system: SABRE (Other GDS systems a plus)
3-5 years’ experience programming in a .NET environment - preferred but not required
iQCX experience is a plus
Agent GDS Questions (formats, workflow, processes)
Agent & Agency Implementations
GDS Software installation & support
TripCase agent & client support/corporate client setups
Hotel Rate Code Updates
Agent processing questions and concerns
Miscellaneous Ticketing and Processing Requests
Review Bookings for Fraud
Sabre Profiles Issues
Thrives in a fast-paced environment and able to handle multiple responsibilities.
Excellent oral and written communication skills and attention to detail
Advanced knowledge of the travel industry
Apr 16, 2019
Full time
Travel Technologies role is responsible for overseeing the GDS and Mid Office support teams and providing support to agents and internal departments that require assistance in resolving issues that could affect multiple points of the support structure within Agency Services and Operations. The role will be responsible for overseeing the team supporting these requests and ensuring that the requests are researched, tracked, escalated and resolved. The role is also responsible for Mid-Office operations and overseeing development and enhancements of new and existing Mid-Office processes. Collaboration between all departments is a must to ensure processes are working efficiently and that training needs (where applicable) are brought to the attention of appropriate departments to reduce the number of reported errors and concerns.
Manage the GDS (Sabre) Support and Mid-Office (Concur Compleat) Support teams
Working in the Service Desk environment, manage inbound support request relating to GDSx/mid-office operations.
3-5 years’ experience with GDSX/Concur COMPLEAT Mid-office automation programming
3-5 years’ experience on Travel GDS system: SABRE (Other GDS systems a plus)
3-5 years’ experience programming in a .NET environment - preferred but not required
iQCX experience is a plus
Agent GDS Questions (formats, workflow, processes)
Agent & Agency Implementations
GDS Software installation & support
TripCase agent & client support/corporate client setups
Hotel Rate Code Updates
Agent processing questions and concerns
Miscellaneous Ticketing and Processing Requests
Review Bookings for Fraud
Sabre Profiles Issues
Thrives in a fast-paced environment and able to handle multiple responsibilities.
Excellent oral and written communication skills and attention to detail
Advanced knowledge of the travel industry
