Cruise Planners Coral Springs, FL, United States
May 03, 2017Full time
About Cruise Planners, an American Express Travel Representative Cruise Planners, an American Express Travel Representative is the largest franchisor of home-based travel agencies across the country that independently book cruises, tour, land vacations and other types of travel. Cruise Planners has achieved Top Producer status with virtually every cruise line, tour and resort company, is listed on South Florida Business Journal’s Fast 50 and continues to be a game changer. Cruise Planners been named the No.1 Cruise Tour / Travel Agency by Entrepreneur Magazine for the 11 consecutive years and recently featured in Entrepreneur as one of the top 30 franchise innovators in technology. At the Home Office team in Coral Springs, Fla., Cruise Planners positions franchise owners for success by providing them with innovative marketing, booking and lead-generating technology tools as well as professional development and hands-on training with the industry’s top executives. Objectives: To support all of our respective star level agents by helping them develop their knowledge of the tools available, providing training and assistance that will show them how to grow their business and coaching them to be successful. Job Responsibilities: Answer incoming calls and email inquiries providing assistance as needed. Communicate new business initiatives, promotional offers, CP Vacation Packages and other information that will assist in growing the business Develop material that can be used for post training webinars, on-going educational webinars & other training/revenue opportunities Assist with updating training documents and ESource material to ensure the accuracy of the content. Based on franchise business needs, recommend a plan or products that will help their business grow and align with Cruise Planners HO goals. Assist agent on calls/emails with creating marketing plans, developing group business or building upon the agent’s client data base to generate revenue opportunities. Work with marketing team and use marketing calendar to ensure franchisee is aware of upcoming marketing opportunities Direct star levels to CP Pod so they can market themselves to new clients or existing clients with supplier promotions. Other related duties as needed. Skills/Qualifications: Must have excellent verbal communication, customer service skills, problem solving ability, marketing knowledge, listening skills and ability to multi-task Must be well organized Knowledge of social media and email programs (i.e. Facebook, Twitter, Outlook) Excellent writing and presentation skills Knowledge of Word, Excel, PowerPoint Analytical skills necessary for interpreting data and setting goals relevant to the data Travel Industry experience required Bi-Lingual preferred Cruise Planners, an American Express Travel Representative provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws. Cruise Planners, an American Express Travel complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities or employees. This policy applies to all terms and conditions of employment.