Singles Travel International Boca Raton, FL, USA
Nov 15, 2017Independent Contractor
Do you enjoy helping others to have fun and share in new and exciting adventures? Our fast-growing company is looking for a travel concierge that will lead life-changing and unique tour/cruise experiences for our upscale single, baby boomer travelers on vacation. Successful candidates will deliver exceptional, detailed and entertaining on-site, travel services for groups of singles from our 20,000-member community. Proven customer service skills, exceptional attention to detail and creative leadership skills, that exceed all customer expectations are required. Personal Characteristics: * Caring * Energetic, Creative and Fun * Highly Social * Organized, Disciplined and Detailed Oriented * Assertive * Punctual * Perceptive * Able to Follow Direction, Company Vision and Execute Program According to Company Guidelines * Experienced Working On Site in a Team Environment Duties and Responsibilities: * Meet and greet warmly, all travelers (members) to break the ice and facilitate social interaction. Develop Ice Breaker events for same purpose. * Plan, coordinate and execute daily activity plans, events, games and themes parties with universal appeal across gender and age groups. * In advance, create STI Daily Program, on your laptop, fill in additional activities onboard in conjunction with cruise line program, print and deliver to each guest at dinner each evening. * Promote STI events at every chance, increasing attendance as well as keeping them informed. * Re-arrange agenda and plan contingencies to handle unpredictable changes (weather, vendor issues, equipment breakdown, customer illness). * Coordinate with on-location staff (cruise ship, ground excursions with Shore Trips or other) * Supervise advance set up of dinners, parties, tours and other planned events. * Sell on-site excursions: confirm, change and account for all aspects, including financial reconciliation. * Facilitate resolution of all customer issues personally and immediately, or with the help of on-site staff when necessary. * Promote future travel experiences for the company. * Become knowledgeable of trip destinations and provide area familiarization for customers. * Post daily pictures and comments to Facebook, Twitter, Instagram and other social media during trips. * Wear company uniform/name tag at all times and promote the company brand in a professional and positive manner. * Timely submittal of incident reports, daily summaries, expense reports and trip BLOG.