Personnel Travel Consultants Delray Beach, FL, United States
Sep 06, 2017Full time
* Please Note, Position is for US Citizens or Residents only The Business Development & Partner Care Specialist leads innovative account management & business development strategies under the direction of the Director of Business Development & Partner Care. The key mission is on increasing revenue and market place penetration by deepening client relationships with current and prospective members. Additionally, to be successful in this mission the successful candidate will be required to create, execute and document detailed account management and partner care plans focusing on a consultative relationship approach that employs innovative solutions by gaining a strong understanding of the external market, and in-depth knowledge of the value proposition. Overview: Increasing profitability by proactively identifying new opportunities and delivering innovative solutions that continue to add value and revenue to the customer. Contributing to Sales & Partner Care efforts to deliver multiple revenue streams and further penetrate accounts, with a focus on driving premium revenue. Business Development & Partner Care Specialist will specifically focus on selling consulting and strategic travel management solutions and engagements. In this key role, you must feel comfortable to be able to ‘get under the skin’ of individual clients and understand their unique individual needs, motivations and ‘hot buttons’, in order to develop customized customer focused solutions. Continually researching the marketplace and competitor products and services to highlight the value that distinguishes products Creating and leading business planning, executive, quarterly and annual reviews. Provide overall support to the Director of Business Development & Partner Care and members of the executive team, as needed Retrieve and analyze data from multiple systems for trends and exceptions and determine course of action Identify systems and process barriers and generate ideas for improvement Improve product marketability and revenues by researching, identifying and capitalizing on market opportunities and strengthening product marketing programs, including collateral Provide information by collecting, analyzing, and summarizing market data and trends Work collaboratively with internal departments in the planning and analysis of requirements, system changes or enhancements Regularly update job knowledge by participating in educational / training opportunities; reading professional publications; maintaining personal networks, continual industry knowledge by embracing familiarity with the latest developments in the field; tracking emerging trends in the industry Superior communication skills – high quality written, verbal, presentation, listening, negotiation skills Complex problem-solving skills – must be prepared to think creatively, strategically & out of the box Collaborate to pool expertise and provide comprehensive answers to drive revenue Strong analytic, communication, presentation and interpersonal skills Demonstrated ability to interact comfortably and effectively with all levels of internal and external customers Must be flexible and able to handle changing priorities with minimal supervision Ability to meet deadlines, service level commitments, and handle multiple tasks Strong working knowledge of Microsoft Word/Excel/PowerPoint/Outlook required Customer Service concepts – understanding the customer Relationship Building Skills Project management Experience Expert communication skills both verbally and written Strong project management skills Requirements Education: Bachelor’s degree preferred in marketing, communications, public relations, business administration, hospitality or similar fields.