Easirent Fort Lauderdale, FL, United States
Aug 25, 2017Part Time and Full Time
About Us: Easirent – an international car rental company – are seeking a dynamic new team player to join the successful team at our very busy branch. We are a family-run company established in 1999 and the only car British-owned car rental company based at most major UK airports and now expanding to the US. Our steady expansion has been built on the unbeatable prices, fantastic cars and excellent service our talented staff give to our customers. We take pride in our customers’ satisfaction, which is why we are a market leader and why our customers come back to us time and time again. The Role: The role will be to assist the branch manager with the smooth day-to-day operations of the branch, ensuring all our customers receive an outstanding experience. This will entail: Selling additional extras such as coverage, GPS, baby seats, additional driver cover, and luxury features etc. Dealing with the general public and corporate clients on the phone and in person Taking bookings and explaining terms and conditions to customers Processing payments and ID checks correctly, including pre-authorisations / card details / credit checks etc. Delivering an exceptional customer experience to all our customers Opening and closing the branch when the manager is off Completing daily reports, paperwork and stock allocation Arranging vehicle maintenance, checking mileage, damage etc. Showing vehicles to customers and recharging damaged vehicles to customers Resolving problems and delivering outstanding customer service Any other duties commensurate with the role, as required, such as valeting vehicles The Person: If you wish to apply for this role, you must: Be sales driven with outstanding customer service skills, a midas touch and a silver tongue Have demonstrable communication skills (listening, presenting & relationship building) Be able to work under pressure and handle complaints Be able to work together as part of a team to achieve a common goal Be organised & keen to provide excellent customer service that will become the talk of the town Be positive & have a sales - focused attitude / outgoing personality Be reliable, flexible & trustworthy and able to demonstrate high standards when working to targets / KPI’s / customer expectations Have a smart, professional appearance Qualifications: High school diploma or GED required Minimum 1 year customer service or sales experience Experience meeting sales quotas or working in highly commissioned positions preferred Demonstrate strong verbal and written communication skills Strong organizational skills and the ability to multi-task Must have the ability to manage stressful or unusual situations in order to maintain good customer service Must have basic computer navigation skills and knowledge of Microsoft Office Applications Must be willing to wear company uniforms Must be at least 21 years old and be able to pass pre-employment background and drug screens. Must have a valid driver’s license with a satisfactory driving record (i.e. no more than 2 moving violations within the last 2 years and no DWI/DUI’s, suspensions and/or “at fault” accidents within the last 2 years) Must have the flexibility to work day and/or evening hours, as well as weekends/holidays as needed Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future Ability to communicate in other languages (e.g. Spanish, French, Portuguese, Mandarin Chinese, Hebrew, German, etc.) is a plus. Compensation: Competitive base plus a lucrative commission plan Salary starts at $9 an hour, rising after 90 days to $9.50 an hour 7 paid holidays 2 weeks' vacation pay starts accruing from day one at .384 a week Progression: We can offer you the opportunity to develop a long-term career with us and support to help you achieve this. There may be the opportunity to progress into branch trainee management in the future for the right candidate. Help us to grow the business and drive sales for the brand, and we will help you steer your career into the fast lane. If you believe you have what it takes to become one of our success stories, then please apply today!