Cain Travel Boulder, CO
Apr 10, 2017Full time
Responsibilities Provide account management to a dedicated group of accounts. Participate in account presentation/development/implementation meetings including follow-up phone calls and other necessary correspondence Participate in proactive, scheduled account calls to ensure customer satisfaction Technology/services demos & training to both new and existing customers Attend and participate in industry-wide functions and events; maintaining and growing one’s knowledge of the industry as to afford our customer base with maximum value for their dollar Assist with training new employees who join the department in this position Assistance with air, hotel & car negotiations, where needed Participation in air, hotel and car vendor meetings with new & existing customers Travel will be required (+/- 10% of time) General Items Assist with sales & implementation of any/all new technologies/services we introduce Assist with the implementation process of new accounts Assist with the dissemination of sales & technology information to existing client base Daily interaction with Salesforce (CRM tool) Provide travel policy development, management, and consultation Provide customers with travel benchmarking/data consulting; year over year analysis Develop a thorough understanding of Cain Travel’s technology both in place today (reporting system, online booking tool, expense processing solution, benchmarking tool and others) and such that may be incorporated in the future. Provide demos/trainings when needed Develop an understanding of the many programs available in the industry that can offset costs for our customers and ensure enrollment in such that would benefit each customer Survey generation, review and response Ability to generate reports through the online tool and effectively communicate content Understand form-of-payment programs in market and be able to communicate options to clients Participate in vendor meetings, when possible Participate in weekly & monthly department meetings Understand agency preferred vendor programs to assist agent team Written and oral correspondence with our clients Complete follow-through with regard to customer requests and needs Follow implementation checklist to ensure proper account implementation Return of all phone calls/emails in an efficient and timely manner – ideally within 1 hour Have a proficiency with PowerPoint, Word, and Excel; Apollo experience can be beneficial Track and report any serious problems to management to ensure account stability Adhere to all Company policies as stated in the Company manual. This position will report to the Manager of Account Management Services and is a full-time position.