Sales Team Leader

  • InsideAsia Tours
  • Boulder, CO, USA
  • Jun 25, 2018
Full time New To Travel Team Leader Travel Manager Manager

Job Description

The Sales Team Leader is responsible for leading and developing a team of Travel Consultants; creating an environment in which they can perform at a consistently high level, achieving sales and customer service targets, and working in a sustainable, independent and self-motivated manner.

The Sales Team Leader manages a team of up to seven Travel Consultants. The STL will ensure that each team member’s performance in sales and customer service meet company expectations and that company values are being promoted and adhered to. The STL is responsible for identifying development needs and knowledge gaps; they play a key role in designing and delivering training and support at both team and individual level, and in ensuring its ongoing implementation. They are the first point of escalation for any problems and should authorize suitable action by their team in most of cases.

• Providing the first line of management support to the team; assisting in resolving issues and finding the answers to questions

• Proactively monitoring team workload, sales and customer service and reporting KPIs to US Director

• Utilizing the full range of managerial approaches to challenge and develop individual TCs at all levels of experience

• Assisting with time management and task prioritization in busy periods, as required

• Leading collective team actions, such as proactive selling and client courtesy calls

• Playing a role in the recruitment, induction and training of new starters

• Providing intensive support and guidance for new starters during their 6-month probation period • Carry out quality control checks as per Sales Dept policy

• Devise engaging sales incentives and challenges to motivate and reward attainment of team sales targets

Salary Range

$40,894-$45,553 per annum plus team sales related bonus (on target earnings of approximately $9k per full year once fully trained)

Salary Frequency

Monthly

Phone

3039520379

Email

mathew@insidejapantours.com

Manage Others?

Yes