Corporate Travel Counselor

  • CorpTrav
  • Lombard, IL, USA
  • Apr 12, 2018
Full time Corporate Travel Agent Virtual Agent

Job Description

CorpTrav is seeking an experienced Corporate Travel Counselor who is passionate about the travel industry, is happiest when they can make the client happy, and who gets a thrill out of solving problems and finding solutions for travelers. Our highly experienced agents are never outsourced and always available 24-7-365.

What you will be doing

  • Arrange domestic and international travel for corporate travelers including air, hotel and ground transportation
  • Provide travel options that uphold the client’s travel program policies
  • Maintain and promote professional and courteous client relations by responding promptly to calls and providing accurate travel information
  • Advise clients of travel requirements (Passports, Visa’s, security…)
  • Issue tickets, process changes and exchanges as required
  • Responsible for documenting records accurately and completely to insure all information including penalties and restrictions are detailed
  • Maintain proper PNR documentation, make corrections as needed
  • Monitor and ensure all queues are clean and accurate before end of shift, including personal queues and all other assigned queues.

What we need

  • 3+ years of travel agent experience
  • GDS experience, Sabre preferred
  • Outstanding verbal communication and customer service skills
  • Ability to multi-task and thrive in a fast- paced environment
  • Strong knowledge of geography, international fares and airline terminology
  • Demonstrate ability to think on your feet and solve problems
  • Positive, enthusiastic attitude, and excellent follow-through skills

What’s in it for you

  • The opportunity to work virtually or be office based
  • Work with a supportive, fun team of skilled agents and support staff
  • Be provided with training and opportunity to learn new travel technologies

GDS Required

SabreNATIVE

Online Booking Tools

Concur, Get There

Minimum Travel Experience Required

3-5

Manage Others?

No