Travel Industry - VP Operations - Deerfield, IL

  • Personnel Travel Consultants
  • Deerfield, IL, USA
  • Apr 11, 2018
Full time Account Management Operations manager Technology Travel Manager Client Relations Client Relationship Services Client Support Manager Travel Technology Travel Industry

Job Description

The main role of a VP Operations is to support the growth ambition of the Company’s Chicago office while retain a high degree of service focus and team spirit. VP Operations also support their team in a consultant role as well as support the wider client portfolio.

  • Monitor staff performance within PDR process (including call monitoring, where appropriate) and to provide direction, training, coaching and motivation necessary to deliver agreed targets
  • Provide on the job advice, guidance and support to all the team on a daily basis
  • Complete New Starter inductions
  • Chair regular team meetings
  • Balance workload distribution amongst the team
  • Be available to support our Emergency Travel Service and deploy local staff if necessary during times of heightened activity or major incident out of hours (weather, terrorism, major airport/airline outages), including the management of cover on Federal days.
  • To be available to work with the Incident Manager if/when the out of hours Incident Management protocol is invoked out of hours. To manage, guide and support staff if there is an incident which affects a number of local travellers during working hours.
  • Encourage and reinforce team work ethic
  • Ensure the desk has sufficient cover at all times
  • Provide performance feedback discussions at every level
  • Create a knowledge sharing attitude within a team
  • Manage personal client portfolio delivering added value at every opportunity
  • Pro-actively build meaningful and long-lasting relationships
  • Deliver exceptional service geared to exceeding client expectations at all times.
  • Demonstrate proactive thinking when providing travel solutions
  • Quality Control across all aspects of our procedures and processes
  • Able to provide cost effective solutions across all aspects of travel
  • To comply with the client policies and guidelines at all times
  • Proven experience of working for a Travel Management company
  • Excellent interpersonal skills
  • Ability to motivate and provide direction to individuals and team to achieve agreed targets
  • Demonstrate ability to make effective use of resources available to complete tasks to agreed deadlines
  • Proven sound knowledge of industry
  • Experience of using MS Word and Excel software packages
  • Knowledge of company policies, procedures, ethics, values and vision
  • Excellent planning and organisational skills
  • Proven experience of managing people and monitoring performance
  • Strong leadership ethic
  • Ability to remain objective at all times
  • Effective listening skills
  • Promotes a collaborative team working environment at all times
  • Ability to make effective decisions based on business rationale
  • Ability to multi-task
  • Ability to communicate effectively at all levels
  • Self-motivator and results driven




Minimum Travel Experience Required


Manage Others?