After Hours Corporate Travel Consultant - Smartpoint/Apollo

  • World Travel, Inc.
  • Exton, PA, USA
  • Apr 06, 2018
Full time At Home Agents Corporate Travel Agent Travel Coordinator

Job Description

World Travel, Inc. is growing and seeking qualified candidates for an Experienced , Virtual, Full-Time Travel Consultant who is proficient in Apollo and International and welcomes a fast-paced challenging environment in our After-Hours Department.

Our consultants are responsible for, among other things, engaging in consultative conversations with our client’s travelers with the purpose of securing/modifying travel reservations and meeting client’s travel program needs while maintaining and fostering a positive attitude.

Position hours are:   Evenings - Weekends - (some) Holidays


  • 3 - 5 years Smartpoint/Apollo Airline GDS Experience mandatory !
  • Knowledge of Booking Builder, Amtrak App and Concur systems.
  • Participate fully as a team member to assist as needed in completing all functions relating to servicing customers
  • Research and provide solutions to travel-related problems clients experience
  • Keep fully informed about all airline rules and regulations, tariffs (domestic) and other industry requirements and accurately apply this information when making travel arrangements
  • Follow World Travel, Inc. procedures, guidelines, and standards in areas of customer service, building Passenger Name Records (PNRs), ticketing, utilization of management information systems, productivity, attendance, and accuracy of work
  • Ensures optimal customer service through effective use of World Travel, Inc. phone
  • Maintain a favorable working relationship with company employees to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity and efficiency/effectiveness
  • Demonstrate strong customer service orientation (internal and external); diplomacy and tact required in contact with clients, vendors, and co-workers; courteous, professional phone manner
  • Must work well independently
  • Exercise good judgment

Job Type: Full-time

GDS Required


Salary Frequency



Minimum Travel Experience Required


Manage Others?