Corporate Travel Consultant

  • Cain Travel
  • Boulder, CO Remote after training
  • Mar 14, 2018
Full time At Home Agents

Job Description

Overview:

 To make professional, accurate, cost-effective travel arrangements for all clients within the company ’s guidelines and standards for excellent customer service.

 

Essential Job Functions, Duties, and Responsibilities:

  • Experience with or ability to learn our GDS system (Apollo)
  • Knowledge to make domestic and international travel arrangements, including car, hotel, limo
  • Ticketing, including exchange ticketing
  • Queuing of records
  • Keeping up to date with airline policies
  • The ability to read and decipher airline contracts and private fares
  • Constant monitoring of records for better seat assignments
  • Checking flight status on the day of travel for delays, cancellations
  • Monitoring world situations that can affect travel
  • Keeping abreast of airline alliance programs
  • Knowledge of rental car reward programs and benefits of each status level
  • Knowledge of hotel frequent guest programs and their rewards given
  • Updating of profiles
  • Follows all company procedures, guidelines, and standards in the area of customer service, productivity, attendance, an accuracy of work, etc.
  • Participates fully as a team member to assist as needed in completing all functions related to servicing the client, including reservations, ticketing, follow-up customer service, debit memos, etc.

 

Qualifications:

  • High School diploma/GED; some college preferred
  • Five to seven years of travel agency experience
  • Domestic and international geography knowledge
  • GDS experience
  • Experience in ticketing, exchanges and queuing your own records
  • Good verbal and written communication skills
  • Exceptional customer service
  • Good organizational skills and time management skills are necessary, multi-tasking
  • Proactive problem-solving skills
  • The ability to work in a team environment
  • Experience in Microsoft office preferred

 

GDS Required

Apollo

Online Booking Tools

Concur

Phone

303-938-2707

Email

wandab@caintravel.com

Minimum Travel Experience Required

3-5

Manage Others?

No