Call Center Reservation Agent

  • Central Holidays
  • Moonachie, NJ, United States
  • Jan 09, 2018
Full time Call Center

Job Description

Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests 

Responsibilities

  • Determines requirements by working with customers. 
  • Answers inquiries by clarifying desired information; researching, locating, and providing information. 
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. 
  • Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
  • Sells additional services by recognizing opportunities to up-sell accounts; explaining new features. 
  • Keeps equipment operational by following established procedures; reporting malfunctions. 
  •  Updates job knowledge by participating in educational opportunities. 
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.


Requirements

  • Experience in the travel industry is required, especially travel to Europe with focus on Mediterranean
  • Knowledge using Sabre 
  • Able to work under pressure 
  • Minimum 3 years experience in a call center environment 
  • Customer Focus
  • Customer Service 
  • Data Entry Skills 
  • Listening 
  • Phone Skills 
  • Verbal Communication 
  • Building Relationships 
  • People Skills 
  • Interpersonal Savvy 
  • Problem Solving
  • Multi-tasking
  • Bilingual a plus

GDS Required

Sabre

Salary Frequency

Bi-weekly

Minimum Travel Experience Required

3-5

Manage Others?

No