Onsite CORPORATE TRAVEL AGENT / SUPERHERO NEEDED

  • Gant Travel
  • Dallas, TX, United States
  • Dec 27, 2017
Full time Corporate On Site Corporate Travel Agent Corporate Travel Management Customer Service Travel Coordinator

Job Description

Onsite CORPORATE TRAVEL AGENT / SUPERHERO NEEDED (Cape and tights optional)
 
We’re building tomorrow’s agency out of the best agents and technology.  You should be a part of it.   Send us your cover letter and resume, and let’s find out how you can make us even better.
 
Mission Statement
Coordinate the most cost-efficient travel arrangements for team clients, using independent judgment and discretion. Promote and maintain the highest level of customer service in the industry.
 
Key Responsibilities

  • Support the company’s values, goals and objectives
  • Help us innovate to improve the customer experience and create a stronger company
  • Efficiently arrange airline, hotel, car, rail, and ground transportation for both domestic and international reservations through multi-channel platform
  • Assure traveler receives proper travel related services in accordance with company travel policy
  • Assist and educate travelers of passport and visa requirements
  • Assist and educate travelers on Concur navigational support
  • Diplomatically resolve travel-related issues


 
Skills & Knowledge

  • Consistently demonstrate company values with customers, suppliers, and teammates
  • Excellent oral and written communication skills, problem solving and interpersonal skills
  • Ability to work with and communicate successfully with a variety of personalities
  • Requires great attention to detail and organizational skills
  • Ability to multi-task and follow-through in an efficient, timely manner
  • Commitment to customer service and satisfaction
  • Self-motivator, who achieves results autonomously or via teamwork
  • Solid knowledge of domestic and international geography
  • Basic knowledge of Microsoft office suite
  • Understand our company values, goals and objectives
  • Able to provide basic Concur navigational support



Tasks (not all inclusive):
·       Research lowest available airline fares
·       Arrange scheduling and ticketing of domestic and international reservations
·       Book hotel and rental car reservations
·       Book rail transportation
·       Organize ground transportation
·       Assist with passports, visas and travel advisories
·       Process new reservations/exchanges/refunds/voids/cancellations
·       Manage queues
·       Monitor status of unused non-refundable tickets
·       Update travel profiles accordingly
·       Handle travel-related discrepancies as needed
·       Assist and provide frequent flyer programs and upgrades for travelers
·       Responsible for keeping current with industry trends, changes, etc.
·       Participate in Team Conference Calls as determined
·       Participate in All Gant Agent Meetings
·       Support Emergency Protocol process to include After Hours queue activity

GDS Required

Apollo

Online Booking Tools

Concur

Minimum Travel Experience Required

1-3

Manage Others?

No