Client Technology Support - Virtual

  • World Travel, Inc.
  • Exton, PA, United States
  • Mar 03, 2017
Full time Online Booking Tools Administrator Technical Support Client Support

Job Description

World Travel,  Inc. is growing and looking to to expand our Client Technology Support Team!!

The Client Technology Support team assists internal and external clients with our Online Booking Tools (OBT) and technologies.

Full time,  Monday-Friday  11:00am to 8:00pm ET

Essential Functions include:

  • Assist customers with online tool navigation, password resets, and building profiles.
  • The customer support agent is able to look at online issues and diagnose the root cause.  (Support agent will be required to recreate issues in the online tool and in the GDS.)
  • The online support agent will organize her day by answering client support calls and emails.  In addition, the online support agent will be assigned internal tickets through an online change control process.  The employee is expected to provide follow up on all issues within 24 hours.
  • Under direct supervision, the staff member will complete the steps outlined in the online ticket and update the ticket status.
  • When necessary, the online member will open a vendor ticket and consistently follow up until the issue is reconciled.  The employee will communicate to management escalated issues and trends.
  • An online support agent may be asked to perform site demos or webex training.
  • An online support member will be expected to keep current with newest online tool releases, product enhancements, and current events related to the travel industry. 

Competency Requirements:

  • Excellent written and verbal communication skills, particularly with a customer service focus
  • Independent worker who is a self-starter and who is willing to learn
  • Strict attention to detail
  • Ability to work in a fast-paced, stressful environment
  • Commitment to lifelong learning
  • Technical Aptitude
  • College Degree Preferred

Online Booking Tools

Reardon, Concur, Get There

Salary Frequency

Bi-weekly

Email

hr@worldtravelinc.com

Manage Others?

No