THIS IS NOT A REMOTE POSITION AND MUST BE BASED IN MORRISTOWN, NJ
Travel Industry background in a Call Center environment is Strongly desired.
Responsible for managing the performance and operations of the Reservations Department to ensure superior and consistent customer service to our Travel Agents and Direct Customers. Lead and develop a sales culture that focuses on continuous improvement in the team. Monitor key Call Center measures and trends to create efficiencies and improvements to client service. Coach and develop staff to successfully meet and exceed company goals.
Bachelor’s degree in Business or related field or equivalent experience.
Minimum three to five years managing staff in a Call Center environment. Several years of experience developing and training staff to meet key performance measures.
Demonstrated ability to provide superior customer service in a fast-paced environment.
Experience in sales generation and program management.
Proficient in Microsoft Office Products and Sales-force. Familiarity with Sabre is desired.
Strong presentation and communication skills.
Track record of being results oriented and quality driven.
Occasional overseas travel.