Customer Support Specialist

  • Tripactions
  • Menlo Park, CA, United States
  • Apr 06, 2017
Full time Customer Service Technical Support

Job Description


We are a corporate travel solutions provider, helping businesses save on their travel costs. Our dynamic team is looking for a support specialist in a client facing role that can drive value for our clients. We are growing at a rapid pace and are looking for a personality that can fit into a fast paced environment.


The Customer Support Specialist will provide proactive inbound and outbound call & email servicing for members helping them plan and book their travel. This individual will also have excellent communication and customer service skills and will respond to client’s needs in a professional manner. We are focused on fostering an environment that rewards and celebrates teamwork and dedication. We are committed to excellence by being responsive, respectful and delivering a great experience each and every time we come in contact with our customers.

Essential Job Functions:

  • Take incoming calls from customers requiring assistance, and provide outgoing support.
  • Reach out to customers via phone and email proactively and help them problem solve any issues they may be having.
  • Develop strong product knowledge through self­ learning and utilizing multiple resources effectively.
  • Knowledge and understanding of the travel industry.
  • Intermediate level skill in Microsoft Office and Google Suite applications.
  • Strong analytical, organizational and problem solving skills.
  • Attention to detail, thoroughness, accuracy, and follow up.
  • Possesses and utilizes strong verbal communication skills while navigating systems.
  • Ability to multi­task and prioritize in a fast­ paced environment.
  • Takes accountability for actions and the result of those actions or decisions.
  • Professional customer service skills.
  • Enjoys a dynamic organization and helps drive/support change
  • Possesses the ability to learn quickly and apply new information; open to change; sense of urgency Maintains a positive attitude and is self­ motivated.
  • Willingness to work flexible hours preferred.
  • Minimum 2 years experience in a customer facing or retail role.
  • Ability to problem solve, in a fast paced environment.
  • Attentive to details, and remains well organized.
  • Team player and have a great listening skills.
  • Willingness to work evening shifts in a 24/7 Customer Support environment.


  • 2 year Associate or 4 year Bachelor Degree preferred.

***Applicants must be authorized to work in the U.S.

***Local candidates only please, no relocation will be provided.


GDS Required


Online Booking Tools


Salary Range


Salary Frequency



Minimum Travel Experience Required


Manage Others?