Lindblad Expeditions

3 job(s) at Lindblad Expeditions

Lindblad Expeditions New York
Jan 10, 2019
Full time
The dedicated Charter Coordinator objective is to support the Charters and VIP/Special Interest groups by providing exceptional guest services and support for the charterer organization and their clients. This position requires a self-motivated individual with excellent communication skills and ability to multi-task with the highest level of efficiencies in a fast-paced sales and service environment. This individual must be detail-oriented and organized with the ability to manage and execute high - level requests and expectations, effectively manage bookings and maintain/develop professional relationships with charter partners. This individual will be interacting and coordinating with the charter partners and VIP clients from various organizations/corporations as well as internally with the Lindblad Sales team, Product Development Team, Program Managers, Accounting and Operations & Reservations teams; Must be a team player. Essential Duties Serve as the main operations liaison and resource for all operational and financial functions for charters Customize special arrangements, speakers, events, innovative events/programming ideas and arrange pillow gifts; Ensure that all special activities and services are expertly arranged in advance from audio/visual equipment, entertainment, dining, onboard presentations, special receptions and more… Create invoices, manage deposits, confirm receipt of payments and reconcile all payments Liaison with the operations team to ensure proper distribution of all pre/final and post-travel documentation. Manage guest manifests, information forms, flight questionnaires, medical forms, credit card forms, and other pertinent documentation required to complete bookings and service guests. Manage bookings and all special requests for guests and group coordinators. Ensure that our ships are briefed on special arrangements and or presentations to help the charter achieve their objectives. Coordinate with the charterer to ensure that they are kept up to date on any itinerary or program changes. Participate in reservation/operations operational briefings as needed. Work closely with the Sales Team to plan and execute the charter experience onboard. Work with the onboard team to ensure that the charterer has their logo, branding and messaging in place onboard. Manage all incoming calls and email communication. Handle and resolve conflicts or guests service issues by recommending and or providing alternative solutions. Participate in post voyage briefings. QUALIFICATIONS: BA/BS degree preferred. Group travel experience and knowledge of expedition travel or applicable geographic regions and cultures preferred. Communication Skills Using the English language, this person must have an ability to read, write, and comprehend contracts, correspondence and memos. Must also possess the ability to effectively communicate with a professional demeanor, both in writing and verbally. Other Skills/Abilities Proficient computer skills in the Windows operating system and Microsoft Office, including Word & Excel. PowerPoint skills preferred. Strong time management skill, capable of multi-tasking, setting priorities, problem solving and meeting deadlines. The ability to work independently as well as with others in a team environment. Occasional participation at sales events will be required as needed. DISCLAIMER STATEMENT This job description is intended only to describe the general nature and level of work being performed by an incumbent in this position. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills or abilities required of persons so classified or assigned.
Lindblad Expeditions New York
Jan 10, 2019
Full time
The role of Expedition Specialist is a critical one. Whether it is helping a prospective guest learn about expedition travel and the amazing experiences available, welcoming back loyal past guests to assist them in planning their next adventure, or helping a booked guest prepare for the trip of a lifetime, our Expedition Specialists are the primary connection that our guests and travel partners have with Lindblad pre- and post-trip. Expedition Specialists must fulfill our brand promise to do “Whatever It Takes” in their guest and travel partner interactions just as much as our Field Staff and Crew do on the ship. On a functional level, the main objective of the Expedition Specialist is to provide exceptional service and effectively close sales for guests to experience the “Exhilaration of Discovery” through a Lindblad voyage. This position requires a self-motivated individual with excellent communication and customer service skills, along with an ability to multi-task and a passion for travel. This person will be required to develop in-depth knowledge of our reservation system as well as our products, policies, and procedures. To assist in this, Lindblad sends Expedition Specialists out on Voyage of Discovery trips, during which they travel as guests on our various Expeditions around the world. This ensures team members have first-hand knowledge of the product and can speak intimately about the experience. The ideal candidate must be team-oriented, as the position requires interaction with various partners, including the Inventory Control Manager, Operations, and Sales & Marketing. This position entails shift work, including weekend hours and certain holidays. ESSENTIAL DUTIES To perform this job successfully, the employee must be able to perform each essential duty satisfactorily. Additional duties may be added or assigned at any time. Respond to inquiries in timely and professional manner from various channels, including phone and email, and assist clients with reservations. Provide product knowledge and consultation as well as exceptional guest service to all clients. Assure utmost accuracy of all details and information required to complete reservation. Collaborate with teammates and internal partners, such as marketing and sales, to assist in converting bookings Meet or exceed company sales and performance goals. Assist with all other reservations-related assignments. GENERAL QUALIFICATIONS Education/Experience High school diploma or GED required. College degree preferred. Customer service experience required; minimum of 2 years experience in dealing with customer service in retail or service industry. Travel industry experience and geographical knowledge preferred. Communication Skills Strong command of the English language and the ability to read and comprehend documents such as correspondence, forms, brochures, and tickets. Ability to write professional correspondence. Ability to speak effectively with internal and external customers. Other Skills/Abilities Proficient computer skills in the Windows operating system, including both word-processing and spreadsheet applications. Experience with a reservation system preferred. Minimum typing speed: 50 wpm. Strong skills in time management, attention to detail, independent decision making, handling multiple tasks, setting priorities, and meeting deadlines. The ability to work independently as well as with others in a team environment. PHYSICAL REQUIREMENTS While performing the duties of this job, the employee is frequently required to sit, talk, and hear. The employee will also be required to write and type. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. DISCLAIMER STATEMENT This job description is intended only to describe the general nature and level of work being performed by an incumbent in this position. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills or abilities required of persons so classified or assigned. Interested? Visit our website and learn more about Lindblad Expeditions: www.expeditions.com.
Lindblad Expeditions Seattle
Jan 10, 2019
Full time
The Manager Hotel services is responsible for the delivery of exceptional guest service and experience on our USA vessels. Through innovation and leadership, this position ensures the onboard service experience reflects Lindblad’s passion for the extraordinary. ESSENTIAL DUTIES Responsible for US flagged vessels guest services operations. Ensure delivery of exceptional shipboard guest service and experience by hotel personnel. Identify and implement enhancements for shipboard service, including new programs, propagating best practices and improving existing elements of shipboard service. Provide leadership and guest service guidance and support to Hotel Managers and galley personnel. Oversee development and execution of culinary directions, ensuring food philosophy is executed within appropriate budgetary guidelines. Oversee hotel training programs, identifying needs and coordinating execution of training for hotel and galley personnel and participates as appropriate. Implement cross training of shipboard personnel to provide a source of sustainable flexibility. Oversee and shepherd the orientation and training of new Hotel Managers. Ensure exemplary presentation of service personnel, including uniforms and appearance. Conduct Hotel Manager performance evaluations and coordinates feedback from Captains and Department Heads. Supervise Hotel-related Purchasing Managers and leads cost savings initiates with this team, as well as selects and implements product specifications for hotel operations. Responsible for shipboard profit centers’ quality and profitability. Work closely with the Marine operations team to ensure both maintenance, capex, drydock and newbuild project handoffs are seamlessly executed between departments. Coordinate shipyard projects and leads initiatives, obtaining quotes, planning budgets and executing work. Ensure shipboard signage and communication materials reflect LEX marketing materials in format and tone. Monitor all sources of guest feedback from comment cards, letters, and hotel manager reports, ship visits. Review all hotel related comments and makes sure remedial action is taken, where necessary, and also that the ships receive recognition when deserved. Other duties as required. GENERAL QUALIFICATIONS Education/Experience BA/BS degree, and 5+ year’s management experience within hospitality environment. Maritime shipboard experience required. Communication Skills Using the English language, this person must have an ability to read, write, and comprehend policies, legal guidelines, correspondence, and memos. Must also possess exceptional communication skills --both in writing and orally—and the ability to persuade. Other Skills/Abilities Proficient computer skills in the Windows operating system, including both word-processing and spreadsheet applications. Excellent customer services skills required. Strong skills in leadership, time management, handling multiple tasks, setting priorities, and meeting deadlines. The ability to work independently as well as with others in a team environment. Regular travel is required.