CorpTrav

2 job(s) at CorpTrav

CorpTrav Lombard, IL, USA
Apr 17, 2018
Full time
CorpTrav Private Client is seeking an experienced Leisure Travel Counselor who is passionate about travel and is happiest when they can create the perfect dream vacation, cruise, tour package or weekend getaway for their clients. Use your destination expertise and relationships with leisure partners to customize travel packages and cultivate new business opportunities with vendors and leisure travelers.   What you will be doing: ·Creates travel arrangements for destinations including domestic and international. Including tours, cruise, air, hotel, ground transportation, travel insurance and all other client specific requests. · Uses knowledge to plan the best itinerary/package for clients’ needs. · Responsible for completing records accurately and in a timely manner to ensure lowest fare and preferred seat assignment. · Monitors individual leisure traveler’s records for confirmations, deposits, final payments, waitlists, upgrades, etc. · Acts as liaison between the client and airline or tour operator to ensure correct documents, seat assignments, upgrades and clearing any wait lists needed. · Provides leisure traveler with accurate information regarding passport and visa requirements. · Work with the marketing department on ways to market CorpTrav Private Client · Maintain proper PNR documentation. · Assembles client’s tickets, documents and invoices. · Maintain clean and accurate queues. · Use all mandatory procedures including scripts. · Ensure proper procedures for all cancellations of tour packages, air, car and hotel itineraries. · Create clients and maintain all contact logs including transactions within Salesforce. · Respond to voice-mail and email messages or call backs the same business day What we need 3+ years of leisure travel agent experience. Knowledge of a wide variety of leisure destinations including international. Nordic regions helpful. GDS experience, Sabre preferred Knowledge of international travel requirements to include documentation and immunization requirements. Outstanding verbal communication and customer service skills Ability to multi-task and thrive in a fast- paced environment Demonstrate ability to think on your feet and solve problems Positive, enthusiastic attitude, and excellent follow-through skills   What’s in it for you The opportunity to work in the office or virtually Create new business opportunities for CorpTrav Private Client
CorpTrav Lombard, IL, USA
Apr 12, 2018
Full time
CorpTrav is seeking an experienced Corporate Travel Counselor who is passionate about the travel industry, is happiest when they can make the client happy, and who gets a thrill out of solving problems and finding solutions for travelers. Our highly experienced agents are never outsourced and always available 24-7-365. What you will be doing Arrange domestic and international travel for corporate travelers including air, hotel and ground transportation Provide travel options that uphold the client’s travel program policies Maintain and promote professional and courteous client relations by responding promptly to calls and providing accurate travel information Advise clients of travel requirements (Passports, Visa’s, security…) Issue tickets, process changes and exchanges as required Responsible for documenting records accurately and completely to insure all information including penalties and restrictions are detailed Maintain proper PNR documentation, make corrections as needed Monitor and ensure all queues are clean and accurate before end of shift, including personal queues and all other assigned queues. What we need 3+ years of travel agent experience GDS experience, Sabre preferred Outstanding verbal communication and customer service skills Ability to multi-task and thrive in a fast- paced environment Strong knowledge of geography, international fares and airline terminology Demonstrate ability to think on your feet and solve problems Positive, enthusiastic attitude, and excellent follow-through skills What’s in it for you The opportunity to work virtually or be office based Work with a supportive, fun team of skilled agents and support staff Be provided with training and opportunity to learn new travel technologies