World Travel, Inc.

1 job(s) at World Travel, Inc.

World Travel, Inc. Exton, PA, USA
Apr 06, 2018
Full time
We are growing and seeking qualified candidates for an Experienced , Virtual, Full-Time Travel Consultant who is proficient in Smartpoint (Apollo) and International and welcomes a fast-paced challenging environment! Our consultants are responsible for, among other things, engaging in consultative conversations with our client’s travelers with the purpose of securing/modifying travel reservations and meeting client’s travel program needs while maintaining and fostering a positive attitude. Position hours are:   11:30am - 8:00pm Eastern  (8:30am-5:00pm Pacific), Monday through Friday POSITION REQUIREMENTS: 3 - 5 years Smartpoint/Apollo Airline GDS Experience mandatory ! Knowledge of Booking Builder, Amtrak App and Concur systems. Participate fully as a team member to assist as needed in completing all functions relating to servicing customers Research and provide solutions to travel-related problems clients experience Keep fully informed about all airline rules and regulations, tariffs (domestic) and other industry requirements and accurately apply this information when making travel arrangements Follow World Travel, Inc. procedures, guidelines, and standards in areas of customer service, building Passenger Name Records (PNRs), ticketing, utilization of management information systems, productivity, attendance, and accuracy of work Ensures optimal customer service through effective use of World Travel, Inc. phone Maintain a favorable working relationship with company employees to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity and efficiency/effectiveness Demonstrate strong customer service orientation (internal and external); diplomacy and tact required in contact with clients, vendors, and co-workers; courteous, professional phone manner Must work well independently Exercise good judgment Job Type: Full-time