NCM Associates

1 job(s) at NCM Associates

NCM Associates Kansas City, MO, USA
Mar 05, 2018
Full time
JOB PURPOSE: The Travel Consultant is responsible for confirming and managing all travel for NCM’s employees and clients. The goal is to keep our clients satisfied and loyal for future services. They will also provide administrative services within the department.   ESSENTIAL DUTIES AND RESPONSIBILITIES Assists with answering phone and routes appropriately. Submits the ARC report weekly. Respond to all emails in a timely manner. Confirm travel arrangements for our employees and clients for business or leisure travel. Designated person will need to field calls from NCM Institute and assist however needed. Designated person will handle travel arrangements for students attending classes in the NCM Institute.       Designated person will update Salesforce regarding all NCM Institute hotel and airport arrangements. Ensure all airline tickets are issued in a timely manner. Designated person will work with the Marketing Department regarding social media postings. Designated person must keep current with travel trends and learn about new vacation sites. Build traveler profiles in Sabre. Set up meeting and incentive programs. Follow-up on outstanding hotel commission. Assist other team members when needed.   QUALIFICATIONS The following education, experience, competencies and behavioral skills are needed to perform this job successfully:   Education High School diploma required. Degree in Hospitality, Travel, Tourism, Business or relevant field a plus.   Experience A minimum of 3 years working in a travel agency. Proven working experience as a travel agent is required. Personal travel experience will be considered an advantage.   Competencies Excellent knowledge of Sabre or current CRS. Strong sales skills. Sound knowledge of domestic and international travel trends. Advanced knowledge of Microsoft Office Word, Excel and Outlook.   Behavioral Skills Dependable. Ability to interact, communicate and negotiate effectively. Exhibit impeccable customer service. Strong attention to detail. Must be organized with strong time management skills.   ACCOUNTABILITIES AND MEASURES Completes all responsibilities in a timely and accurate manner in order to meet client needs.   Physical Demands While performing the duties of this job, the employee is routinely required to stand, walk, sit, speak, hear, see and use hands to handle objects. Must be able to answer phone and listen and speak with clients and co-workers. Must be able to concentrate/focus with constant interruptions. The employee may occasionally lift and/or move up to 5 pounds. Must reside in the Kansas City area.   Work Environment While performing the duties of this job, the employee will typically be in an office environment.