Conlin Travel

1 job(s) at Conlin Travel

Conlin Travel Southeastern Michigan
Mar 20, 2017
Full time
Account Manager Conlin Travel is a service driven, proactive travel company celebrating over 55 years of serving clients around the world. Today, we are the largest, independently owned travel Management Company in Michigan and one of the largest in the Midwest. While many others in our industry are struggling, Conlin Travel continues to grow at a remarkable rate with a program model that works. As a BCD Travel affiliate, we are a member of one the largest travel management network in the world with locations in over 100 countries. Our goal is to provide service which makes our clients "Raving Fans," and we are doing this every day. Job description: Conlin Travel is seeking an Account Manager to be responsible for managing a portfolio of accounts. In this position, you will work with an existing client portfolio to manage their organization's business travel programs to: • Develop business plans and relationships with key clients to improve the level of performance and service of the travel program • Identify opportunities for technology and service solutions, providing best in class customer service and engagement that exceeds the client's expectations • Identify and develop upsell opportunities within client portfolio for new business, technology and tools • Act as a client advocate with vendors during negotiations, service reviews, and program performance meetings • Monitor contract terms, SLAs, volumes and service levels to ensure favorable contract renewals; supporting rebid processes when necessary Requirements/Qualifications: • Travel industry experience, preferably in corporate travel • Strong communication skills both via written and public speaking/presentations • Proven track record of developing professional relationships • Ability to work closely with team members, demonstrating clear and efficient communications • Demonstrate knowledge of best practices within the travel industry • Microsoft office skills including Word, Excel, Power Point and CRM experience • Proven track record of negotiating favorable travel terms for clients, including experience in negotiating air, car and hotel rates • Able to identify, develop and implement business plans for new and existing clients • Degree in a business related field strongly preferred • Full time – 40 hours per week plus • Must have own vehicle for travel within the state of Michigan; mileage reimbursed