InsideAsia Tours

2 job(s) at InsideAsia Tours

InsideAsia Tours Boulder, CO, USA
Jun 25, 2018
Full time
The Sales Team Leader is responsible for leading and developing a team of Travel Consultants; creating an environment in which they can perform at a consistently high level, achieving sales and customer service targets, and working in a sustainable, independent and self-motivated manner. The Sales Team Leader manages a team of up to seven Travel Consultants. The STL will ensure that each team member’s performance in sales and customer service meet company expectations and that company values are being promoted and adhered to. The STL is responsible for identifying development needs and knowledge gaps; they play a key role in designing and delivering training and support at both team and individual level, and in ensuring its ongoing implementation. They are the first point of escalation for any problems and should authorize suitable action by their team in most of cases. • Providing the first line of management support to the team; assisting in resolving issues and finding the answers to questions • Proactively monitoring team workload, sales and customer service and reporting KPIs to US Director • Utilizing the full range of managerial approaches to challenge and develop individual TCs at all levels of experience • Assisting with time management and task prioritization in busy periods, as required • Leading collective team actions, such as proactive selling and client courtesy calls • Playing a role in the recruitment, induction and training of new starters • Providing intensive support and guidance for new starters during their 6-month probation period • Carry out quality control checks as per Sales Dept policy • Devise engaging sales incentives and challenges to motivate and reward attainment of team sales targets
InsideAsia Tours Boulder, CO, USA
Jun 18, 2018
Full time
InsideAsia Tours are now recruiting Travel Consultants for our InsideJapan brand in our office in Boulder, Colorado. You will be responsible for creating, selling and delivering high quality Japan vacation packages. Most of your time will be spend interacting with clients or travel agents over the phone or by email, along with ensuring everything is in place so our clients have the best possible experience.
 The role is very varied and requires strong organizational skills with an ability to handle a large variety of simultaneous tasks under strict deadlines. You will work within a team of other Travel Consultants, aiming to reach both individual and team sales targets while providing the highest level of customer service. This position presents the perfect opportunity to begin a career in the travel industry but we are also very keen to speak to anybody with existing travel industry experience. Originating in the UK we also have two offices in Japan, as well as one in Australia. In Boulder we have a team of twenty-seven and are looking for these new Japan travel consultants to help us grow onward and upward. Boulder and the surrounding area is a fantastic place in which to live and work.