San Francisco, CA, United States
About the Job
We are a corporate travel solutions provider, helping businesses save on their travel costs. Our dynamic team is looking for a support specialist in a client facing role that can drive value for our clients. We are growing at a rapid pace and are looking for a personality that can fit into a fast paced environment.
The Customer Support Specialist will provide proactive inbound and outbound call & email servicing for members helping them plan and book their travel. This individual will also have excellent communication and customer service skills and will respond to client’s needs in a professional manner. We are focused on fostering an environment that rewards and celebrates teamwork and dedication. We are committed to excellence by being responsive, respectful and delivering a great experience each and every time we come in contact with our customers.
Essential Job Functions:
• Take incoming calls from customers requiring assistance, and provide outgoing support. • Reach out to customers via phone and email proactively and help them problem solve any issues they may be having. • Develop strong product knowledge through self learning and utilizing multiple resources effectively.
Knowledge and skills:
Knowledge and understanding of the travel industry
Intermediate level skill in Microsoft Office applications, including Excel
Strong analytical, organizational and problem solving skills
Attention to detail, thoroughness, accuracy, and follow up
Possesses and utilizes strong verbal communication skills while navigating systems
Ability to multitask and prioritize in a fastpaced environment
Takes accountability for actions and the result of those actions or decisions
Professional customer service skills
Enjoys a dynamic organization and helps drive/support change
Possesses the ability to learn quickly and apply new information; open to change; sense of urgency Maintains a positive attitude and is self motivated
Willingness to work flexible hours preferred
Ability to problem solve, in a fast paced environment
Attentive to details, and remains well organized
Education: • High School or GED required. • 2 year Associate or 4 year Bachelor Degree preferred.
San Francisco, CA, United States
Tripactions is a stable, fast-paced, growth-oriented Travel Management Company located in Menlo Park with fulfillment offices the heart of San Francisco's financial district. Need more…..
We are currently seeking a talented Travel Operations Professional to join our team based in San Francisco.
The Director of Travel Operations will help manage the support operations for 10-20 employees providing corporate travel services and technical support that support customer and company objectives, policy, procedures, products and customer satisfaction. This role also works with the Sales and Customer success team to develop client relationships.
Works in coordination with COO to manage the daily operations of assigned employee(s), assuring overall quality, productivity, and policy / contract adherence. Supports employee(s) by answering questions and assisting where needed
Monitors customer service levels related to telephone quality and productivity and provides value added solutions
Works with COO to execute the completion of personnel recruiting, hiring, training, development, motivation and separation
Performs or assists in the orientation and training of employees
Assists employees in resolving customer inquiries/problems at the time of initial contact. Provides transfer or escalation where inquiry requires higher level of expertise
Handles escalated customer contacts
Provides for the proper staffing and servicing of all support operations within responsibility
Responsible for coaching and developing a team of employees
Ensures accuracy and quality of customer service through effective monitoring techniques
Minimum experience of five (5) years in travel operations and call center environment.
We offer a beautiful working environment, competitive salary, incentives, medical, dental and disability insurance, 401K plan , and profit-sharing .