Menlo Park, CA, United States
We are a corporate travel solutions provider, helping businesses save on their travel costs. Our dynamic team is looking for a support specialist in a client facing role that can drive value for our clients. We are growing at a rapid pace and are looking for a personality that can fit into a fast paced environment.
The Customer Support Specialist will provide proactive inbound and outbound call & email servicing for members helping them plan and book their travel. This individual will also have excellent communication and customer service skills and will respond to client’s needs in a professional manner. We are focused on fostering an environment that rewards and celebrates teamwork and dedication. We are committed to excellence by being responsive, respectful and delivering a great experience each and every time we come in contact with our customers.
Essential Job Functions:
Take incoming calls from customers requiring assistance, and provide outgoing support.
Reach out to customers via phone and email proactively and help them problem solve any issues they may be having.
Develop strong product knowledge through self learning and utilizing multiple resources effectively.
Knowledge and understanding of the travel industry.
Intermediate level skill in Microsoft Office and Google Suite applications.
Strong analytical, organizational and problem solving skills.
Attention to detail, thoroughness, accuracy, and follow up.
Possesses and utilizes strong verbal communication skills while navigating systems.
Ability to multitask and prioritize in a fast paced environment.
Takes accountability for actions and the result of those actions or decisions.
Professional customer service skills.
Enjoys a dynamic organization and helps drive/support change
Possesses the ability to learn quickly and apply new information; open to change; sense of urgency Maintains a positive attitude and is self motivated.
Willingness to work flexible hours preferred.
Minimum 2 years experience in a customer facing or retail role.
Ability to problem solve, in a fast paced environment.
Attentive to details, and remains well organized.
Team player and have a great listening skills.
Willingness to work evening shifts in a 24/7 Customer Support environment.
2 year Associate or 4 year Bachelor Degree preferred.
***Applicants must be authorized to work in the U.S.
***Local candidates only please, no relocation will be provided.