Authentic Ireland Santa Rosa, CA, United States
Mar 22, 2017Full time
Authentic Vacations is a well-respected travel company operating in two locations: our United States office in Santa Rosa, California as well as our Europe office in Dublin, Ireland. We currently reserve authentic, customized and affordable trips to Ireland, Scotland, England and Wales. This position will be responsible for multiple duties involved in the processing and servicing of the air product. This will include interpretation of airline contracts, understanding and applying airline rules and regulations and expert skills with the Sabre GDS system, including all pricing and ticketing functions. The Air Operations Agent will be expected to do assigned duties while also providing direct support and assistance to travel agents both in Dublin and the US. Individual will need to have strong understanding of airline operational procedures, air pricing and ticketing experience. Excellent Sabre GDS skills are a must. Responsibilities GDS and internal system queue management Interpret air contracts and monitor ticketing contract deadlines Process airline schedule changes Provide agents with assistance and support Provide all forms of assistance and problem solving regarding air travel Process and issue airline tickets Serve as liaison with Airline Partners Assists in other areas of the department and company as necessary Required Skills 3+ years current travel industry experience with emphases on airline knowledge Minimum three years Sabre GDS air pricing and ticketing knowledge and experience Proficient in Word and Excel Excellent communications skills Recommended Skills Organization skills with proven ability to multi-task Detail oriented Adaptable to constant change Familiar with ARC guidelines and regulations To apply for this position, please email your resume and a cover letter to firstname.lastname@example.org . Submissions without a cover letter will not be considered regardless of experience. We would prefer someone local but would consider a remote candidate that has the right experience.