Boulder, CO Remote after training
To make professional, accurate, cost-effective travel arrangements for all clients within the company ’s guidelines and standards for excellent customer service.
Essential Job Functions, Duties, and Responsibilities:
Experience with or ability to learn our GDS system (Apollo)
Knowledge to make domestic and international travel arrangements, including car, hotel, limo
Ticketing, including exchange ticketing
Queuing of records
Keeping up to date with airline policies
The ability to read and decipher airline contracts and private fares
Constant monitoring of records for better seat assignments
Checking flight status on the day of travel for delays, cancellations
Monitoring world situations that can affect travel
Keeping abreast of airline alliance programs
Knowledge of rental car reward programs and benefits of each status level
Knowledge of hotel frequent guest programs and their rewards given
Updating of profiles
Follows all company procedures, guidelines, and standards in the area of customer service, productivity, attendance, an accuracy of work, etc.
Participates fully as a team member to assist as needed in completing all functions related to servicing the client, including reservations, ticketing, follow-up customer service, debit memos, etc.
High School diploma/GED; some college preferred
Five to seven years of travel agency experience
Domestic and international geography knowledge
Experience in ticketing, exchanges and queuing your own records
Good verbal and written communication skills
Exceptional customer service
Good organizational skills and time management skills are necessary, multi-tasking
Proactive problem-solving skills
The ability to work in a team environment
Experience in Microsoft office preferred
Boulder, CO, USA
We are looking for an experienced Leisure Travel Consultant to join our team.
To make professional and accurate, “high touch” Leisure travel arrangements for our customers which include air, car, tours, hotel and ground transportation.
Construct in-depth FIT vacations around the globe, offering guidance and detail to our customers.
Your ability to understand the difference between being a consultant and an agent. Able to offer suggestions, alternatives and think creatively to provide the client the best travel experience.
Ability to perform in a fast-paced environment.
Use of proper English for spoken and written communication. Multi-lingual skills preferred.
Able to prioritize work and remain calm and efficient.
Well-traveled with a sincere passion for travel.
Enjoy working and supporting a team environment.