Cain Travel

1 job(s) at Cain Travel

Cain Travel Boulder, CO Remote after training
Apr 30, 2018
Full time
Overview:  To make professional, accurate, cost-effective travel arrangements for all clients within the company ’s guidelines and standards for excellent customer service.   Essential Job Functions, Duties, and Responsibilities: Experience with or ability to learn our GDS system (Apollo) Knowledge to make domestic and international travel arrangements, including car, hotel, limo Ticketing, including exchange ticketing Queuing of records Keeping up to date with airline policies The ability to read and decipher airline contracts and private fares Constant monitoring of records for better seat assignments Checking flight status on the day of travel for delays, cancellations Monitoring world situations that can affect travel Keeping abreast of airline alliance programs Knowledge of rental car reward programs and benefits of each status level Knowledge of hotel frequent guest programs and their rewards given Updating of profiles Follows all company procedures, guidelines, and standards in the area of customer service, productivity, attendance, an accuracy of work, etc. Participates fully as a team member to assist as needed in completing all functions related to servicing the client, including reservations, ticketing, follow-up customer service, debit memos, etc.   Qualifications: High School diploma/GED; some college preferred Five to seven years of travel agency experience Domestic and international geography knowledge GDS experience Experience in ticketing, exchanges and queuing your own records Good verbal and written communication skills Exceptional customer service Good organizational skills and time management skills are necessary, multi-tasking Proactive problem-solving skills The ability to work in a team environment Experience in Microsoft office preferred