Costco Travel Issaquah, WA, United States
Feb 16, 2017Full time
Travel Agent - Air Desk Operations Costco Travel is one of the fastest growing subsidiary of Costco Wholesale, and provides leisure travel to the more than 49 million Costco members throughout the United States. The secret of Costco’s success is its culture. The value Costco and Costco Travel puts on its employees is well documented in articles from a variety of publishers including Bloomberg. As our CEO has said, “At Costco our attitude is everyone in the organization is important - every job is important and so is every person.” Do you want to be a part of one of the BEST “to work for” companies in the world? This position will be responsible for multiple duties involved in the processing and servicing of the air product. This will include interpretation of airline contracts, understanding and applying airline rules and regulations and expert skills with a GDS system, including all pricing and ticketing functions. The Air Operations Agent will be expected to do assigned duties while also providing direct support and assistance to the reservation staff via Air Help Desk phone line. Individual will need to have strong understanding of airline operational procedures, air pricing and ticketing experience. Excellent GDS skills are a must. Responsibilities GDS and internal system queue management Interpret air contracts and monitor ticketing contract deadlines Process airline schedule changes Provide call center reservation agents with assistance and support via Air Help Desk phone line Provide all forms of assistance and problem solving regarding air travel Process and issue airline tickets Serve as liaison with Airline Partners Assists in other areas of the department and company as necessary Required Skills 3+ years current travel industry experience with emphases on airline knowledge Minimum three years GDS air pricing and ticketing knowledge and experience, Sabre Preferred Proficient in Word and Excel Excellent communications skills Recommended Skills Organization skills with proven ability to multi-task Detail oriented Adaptable to constant change Travel Wholesale background a plus Local candidates only. No external recruiters or agencies please . Apart from any religious or disability considerations, open availability is needed to meet the needs of the business. If hired, you will be required to provide proof of authorization to work in the United States.