World Travel, Inc. Exton, PA, United States
Mar 03, 2017Full time
World Travel, Inc. is growing and looking to to expand our Business Solutions Analyst Team!! The Business Solutions Analyst team are liaisons between World Travel, Inc.’s clients (business users or end-users) and the company’s technical systems/information. Full time, Monday-Friday 9:00am to 5:30pm ET Essential Functions include: Act as a liaison between Business Solutions and other business units as necessary. Serve as the conduit between World Travel, Inc.’s client community (end-users) and internal and external customers. Open and maintain lines of communication to monitor and improve clients’ satisfaction with World Travel. Provide a single, technical point of contact for clients and acts as a conduit between clients and all of World Travel’s departments. Make recommendations for information technology/system enhancements that would benefit clients. Conducts interviews and performs analysis in order to create strong business cases for new projects. Conducts preliminary investigation for all technical project requests. Reviews requirements, specifications, tests, support and training plans to ensure they are in line with client needs and/or other business units’ objectives on projects. Participate in regular Business Solutions Team meetings. Collaborate with other subject matter experts within World Travel to establish clear vision and achievable goals that consider tradeoffs between usability and performance needs. Competency Requirements: Excellent written and oral communication skills. Broad knowledge of travel industry information systems and their application. Excellent analytical skills. Ability to gather and translate business requirements or objectives. Ability to evaluate potential solutions and aligning them with existing business processes. Negotiate and explain technical solutions to non-technical staff. Negotiate and explain Operations’ objectives to MIS/IT staff. Ability to conduct cost-benefit analysis. Ability to create and review new business cases.