Personnel Travel Consultants Los Angeles, CA
Apr 19, 2017Full time
Global Account Manager will be responsible for Implementing and managing global client relationships with assigned accounts (travel volumes between $1m and $50m) to ensure quality service, maximum account expansion/penetration, retention and profitability. Responsibilities: Develop and maintain effective client relationships at the decision-maker level in order to maximize revenue from all Company products and services. Develop and execute customer service call plans and account reviews. Provide proactive, consultative service and state-of-the-art product enhancements to accounts. Negotiate preferred vendor programs for corporate clients including air, car, hotel, and credit card. Present client reviews to ensure that the Company’s Value Statement is understood. Consult with clients on travel management practices such as travel policy, best practices, traveler safety, benchmarking, visa requirements, VAT reclamations, etc. Maintain client database of negotiated programs. Serve as project manager between the Comapny and corporate clients regarding on-line booking products and services, including implementation schedule and product penetration. Communicate progress and status of activity to management. Provide data analysis and consultation for optimal cost savings travel programs Facilitate customer needed travel education opportunities. Manage partner agency and customer global portfolio. Regular and dependable attendance and punctuality is required. Performs other duties as requested. Manage and report on service level agreement and scorecard of overall partnership program. Thorough knowledge of the Company’s corporate products and services. Working knowledge of the travel industry and competitive business travel issues. Organizational skills to effectively coordinate the variety of tasks involved throughout the evolution of a corporate account. Communication skills, both oral and written to streamline information vital to the successful maintenance and expansion of Company’s accounts. Strong interpersonal skills and negotiation skills to work effectively with corporate clients, sales management, information technology and client services staff. Time management skills, computer skills with Microsoft office products. Regular and dependable attendance and punctuality is required Experience with various industry technologies such as GDS, Back-office, travel management reporting tools, CRM tool, online booking tools, mobile apps and others that apply.