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Gant Travel Virtual position
Dec 12, 2017
Full time
We're looking for an outstanding Corporate Travel Operations Supervisor with demonstrated VIP client experience who embraces technology and exceptional customer experience. When the weather is rotten or time is running short, every traveler needs a great travel management company with great leadership. Nearly all our employees work from home, and you will too. Our technology allows you to work from home while still being connected to your employees, your co-workers, and *hundreds* of client accounts, and we're getting better all the time at making big things feel small and personal. Sometimes it's still a bumpy ride, but we're constantly innovating. We're building tomorrow's agency out of the best people and technology. You could be a part of it. Please read the requirements below before applying. If you meet the requirements, send us your cover letter and resume, and let's find out how you can make us even better. Mission Statement The travel operations supervisor will be responsible for a team of up to twenty (20) travel consultants spread throughout North America. They will need to foster a positive and professional work environment through servant leadership and manage remote team members through effective communications and standards enforcement. Promote and maintain the highest level of customer service in the industry. Create the best TMC on the planet for the Concur user. Key Responsibilities Support the company’s values, goals and objectives Help us innovate to improve the customer experience and create a stronger company Supervises the day-to-day operations for the team of travel consultants in a manner that supports departmental policies, plans and objectives Responsible for sustaining Corporate Travel service level agreements, which include, but are not limited to phone/email statistics, customer service and overall quality of the travel department Assists Operations Team in hiring developing, training, motivating and evaluating team members Ensures staffing levels and schedules are met while working with Workforce Management to insure staff adherence is in line with published targets Handles client inquiries and resolves client complaints including difficult calls escalated to supervisory level Works closely with account management team to develop and implement “best in class” customer solutions Research Debit Memos Communicate and implement new policies and procedures to all team members Produce and analyze agents’ and teams’ performance reports Coach, mentor, motivate and evaluate the performance of the team Ensures proper human resources and company processes and policies are followed Handle difficult calls escalated to supervisory level Completes weekly quality monitoring for team members and attends regularly scheduleded quality calibration sessions Conducts weekly one on ones with team members Devise and implement monthly team incentives to improve performance Ensure administrative duties are completed in areas such as payroll, learning and development, and agent employee files Skills & Knowledge Consistently demonstrate company values with customers, suppliers, and teammates Excellent oral and written communication skills, problem solving and interpersonal skills Ability to work with and communicate successfully with a variety of personalities Requires great attention to detail and organizational skills Ability to multi-task and follow-through in an efficient, timely manner Commitment to customer service and satisfaction Self-motivator, who achieves results autonomously or via teamwork Solid knowledge of domestic and international geography Basic knowledge of Microsoft office suite Understand our company values, goals and objectives
CI Azumano Travel Virtual
Nov 27, 2017
Full time
Position Summary: Represent Travel Technology team in all stages of research, planning, implementation and support of CI Azumano’s internal and external customers. Excellent customer facing skills, a passion for customer service are expected.   Essential Duties and Responsibilities: Serve as point of technical contact and liaison for all online travel technology vendors. Exercise proven strategic and qualitative decision-making to plan and implement programs and tasks, ensuring the implementation is tailored to each customer’s needs. Provide regular feedback to leadership on program status and implementation issues. Maintain effective working relationship with all departments to ensure all aspects of customer projects/program implementations are achieved in a timely and professional manner. Provide online or on-site client training sessions Prepare and deliver regular progress reports to stakeholders that: update status, measure adherence to implementation timeline, identifies current or potential barriers to success along with recommended solutions. Review all online solutions feature enhancements to determine impact and communicate to internal/external parties as applicable. Implement, test, document, communicate and train internal and external customers on online solutions feature enhancements. Provide RFP Guidance for Business Development. Other duties as assigned. Competencies (job Knowledge): 1-3 years of travel industry technology experience Knowledge of online booking tools, Concur experience a plus
World Travel, Inc. Exton, PA, United States
Nov 22, 2017
Full time
World Travel, Inc. is seeking an Experienced, virtual, full-time Travel Consultant who is proficient in Sabre and extensive International and welcomes a fast-paced challenging environment! This consultant would be servicing a dedicated account and must be a team player. Our consultants are responsible for, among other things, engaging in consultative conversations with our client’s travelers with the purpose of securing/modifying travel reservations and meeting client’s travel program needs while maintaining and fostering a positive attitude. Position hours are: Monday through Friday, 10am - 7pm/Eastern POSITION REQUIREMENTS: 3 - 5 years Sabre GDS Experience mandatory! Knowledge of Booking Builder, Groundspan and Amtrak App. Ability to arrange complex domestic and international travel for corporate client(s), including air, car rental, hotel, other ground transportation, transfers, etc. Knowledge of international travel requirements and concerns (passport, visa, inoculations, etc.) Ensure thorough understanding of client travel policy, guidelines, authorization requirements, procedures, etc. Counsel client on traveler safety considerations, government travel regulations, preferred supplier support, savings opportunities, and logistical routing and options Research and resolve en-route traveler service concerns as soon as possible Demonstrate strong customer service orientation (internal and external); diplomacy and tact required in contact with clients, vendors, and co-workers; courteous, professional phone manner Must work well independently, but be a Team Player Exercise good judgment
World Travel, Inc. Exton, PA, United States
Nov 22, 2017
Full time
World Travel, Inc. is seeking an Experienced, virtual, full-time Travel Consultant who is proficient in Sabre Red and International and welcomes a fast-paced challenging environment! Our consultants are responsible for, among other things, engaging in consultative conversations with our client’s travelers with the purpose of securing/modifying travel reservations and meeting client’s travel program needs while maintaining and fostering a positive attitude. Position hours are: Monday through Friday, 8am - 5pm/Pacific (11am-8pm/Eastern) POSITION REQUIREMENTS: 3 - 5 years Sabre GDS Experience mandatory! Knowledge of Booking Builder, Groundspan and Amtrak App. Ability to arrange complex domestic and international travel for corporate client(s), including air, car rental, hotel, other ground transportation, transfers, etc. Knowledge of international travel requirements and concerns (passport, visa, inoculations, etc.) Ensure thorough understanding of client travel policy, guidelines, authorization requirements, procedures, etc. Counsel client on traveler safety considerations, government travel regulations, preferred supplier support, savings opportunities, and logistical routing and options Research and resolve en-route traveler service concerns as soon as possible Demonstrate strong customer service orientation (internal and external); diplomacy and tact required in contact with clients, vendors, and co-workers; courteous, professional phone manner Must work well independently Exercise good judgment
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