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Sky Bird Travel & Tours Renton Washington
Dec 07, 2018
Full time
Responsibilities: Support Organizational Leader in all activities and ensure the maximization of all commercial opportunities and commissions. Accountable for finding, on-boarding and contracting of new customers. Proficient in three GDSs. Create, maintain, analyze and review reports and statistics as required by the Organizational Leader. Represent the company at customer/supplier events and trade fairs as required. Utilizing airline waivers to maximize profits. Support the company’s strategic development plans. Recruit new staff as required and create an ongoing succession plan. Escalate unresolvable issues to Organizational Leader. Requirments: Ability to teach three GDSs for reservations, ticketing, reissues, exchanges, voids, refunds, penalties, etc. Ability to teach in the construction and application of fares, both published and net (i.e. consolidator, tour, and missionary). Ability to teach in using, navigating and presenting Sky Bird Travel agent website and functionality. Ability to teach system-integration capabilities and procedures (i.e. PCC bridging) Ability to teach about suppliers, contracts, commissions, and tactical actions. Ability to teach about industry standards, regulations and company process, procedures and documents. Ability to teach TPS. Ability to teach how to sell insurance. Ability to teach how to use airline waivers. Ability to teach Microsoft Excel / Google Docs. Ability to teach salesmanship Ability to teach how to communicate effectively both orally and written. This position offers the following: 90 days: Medical, Vision, Dental, Life, PTO, and more After 1 year: Airfare credit, 401 K Job Type: Full-time
Sky Bird Travel & Tours Renton Washington
Dec 07, 2018
Full time
Responsibilities: Convert each inquiry to sales with proper payment protocols in accordance with KPIs. Place each created PNR on the ticketing queue once completed, adding all required elements (i.e. UDIDS). Use TPS as a reference point for all supplier contracts and other controlled documents. Accountable for selling travel insurance to the customer. Support Organizational Leader in all activities and ensure the maximization of all commercial opportunities and commissions. Accountable for the identification, onboarding and contracting of new customers. Conduct ticket quality checks as scheduled and achieve accuracy targets. Administer refunds, exchanges, and voids in accordance with airline and company policies. Proficient in two GDSs and develop a working knowledge of third GDS. Create, maintain and review reports and statistics as required by the Organizational Leader. Represent the company at customer/supplier events and trade fairs as required. Utilizing airline waivers to maximize profits. Escalate unresolvable issues to Organizational Leader. Lead team to maximize revenue based on the company’s targets and objectives. Provide training to each team member to reach their peak potential. Identify non-conformance of staff, resolve and implement Personal Improvement Plans (PIPs) as agreed upon with Organizational Leader. Collaborate with the Organizational Leader on an understanding of the company’s targets and objectives. Collaborate with Organizational Leader on the establishment of annual Key Performance Indicators (KPIs) for your team and ensure members are aware of individual targets. Schedule and conduct KPI reviews. Collaborate with Organizational Leader on team member’s personal development goals and assist members in achieving them. Schedule and conduct personal development goal reviews. Conduct regular meetings for effective information flow to the team to ensure they are fully aware of, and compliant with procedural, regulatory, supplier-related policies and offers, and company procedures and objectives. Ensure the team maximizes all commercial opportunities and commissions. Schedule team leaves to ensure maintenance of optimal service levels. Create a succession plan identifying at least one candidate to replace their superior(s). Other duties as assigned. Requirements: Ability to teach two GDS and proficient in a third GDS for reservations, ticketing, reissues, exchanges, voids, refunds, penalties, etc. Ability to teach in the construction and application of fares, both published and net (i.e. consolidator, tour, and missionary). Ability to teach in using, navigating and presenting Sky Bird Travel agent website and functionality. Ability to teach system-integration capabilities and procedures (i.e. PCC bridging) Ability to teach about suppliers, contracts, commissions, and tactical actions. Ability to teach about industry standards, regulations and company process, procedures and documents. Ability to teach TPS. Ability to teach how to sell insurance. Ability to teach how to use airline waivers. Ability to teach Microsoft Excel / Google Docs. Ability to teach salesmanship Ability to teach how to communicate effectively both orally and written. This position offers the following: 90 days: Medical, Vision, Dental, Life, PTO, and more After 1 year: Airfare credit, 401 K
Sky Bird Travel & Tours Renton Washington
Dec 07, 2018
Full time
Key Responsibilities: Convert each inquiry to sales with proper payment protocols in accordance with KPIs. Place each created PNR on the ticketing queue once completed, adding all required elements (i.e. UDIDS). Use TPS as a reference point for all supplier contracts and other controlled documents. Accountable for selling travel insurance to the customer. Support Organizational Leader in all activities and ensure the maximization of all commercial opportunities and commissions. Assist with the identification and on-boarding of new customers. Conduct ticket quality checks as scheduled and achieve accuracy targets. Administer refunds, exchanges, and voids in accordance with airline and company policies. Assist the Group Department with various pricing and routing information as needed. Create and maintain reports and statistics as required by the Organizational Leader. Represent the company at customer events and trade fairs as required. Utilizing airline waivers to maximize profits. Mentor and support each of your team members to reach their peak potential. Identify non-conformance of staff and report accordingly to Organizational Leader. Support your Organizational Leader in all activities and ensure the team maximizes all commercial opportunities and commissions. Identify new customers and conduct external sales calls. Escalate unresolvable issues to Organizational Leader. Other duties as assigned. Requirements: Highly proficient in at least two GDS, including reservations, ticketing, reissues, exchanges, voids, refunds, penalties, etc. Highly proficient in the construction and application of fares, both published and net (i.e. consolidator, tour, and missionary). Highly proficient in using, navigating and presenting Sky Bird Travel agent website and functionality. Thorough understanding of system-integration capabilities and procedures (i.e. PCC bridging) Thorough knowledge of suppliers, contracts, commissions, and tactical actions. Thorough understanding of industry standards, regulations and company process, procedures and documents. Thorough understanding and ability to present TPS Thorough understanding and comprehensive knowledge of Sky Vacation tour program. Accountable for selling and teaching how to sell insurance. Thorough understanding and ability to teach how to use airline waivers. Proficient in Microsoft Excel / Google Docs. This position offers the following: After 90 days: Medical, Vision, Dental, Life, PTO, and more After 1 year: Airfare credit, 401 K
Personnel Travel Consultants Philadelphia, PA
Nov 30, 2018
Full time
Experienced Leisure Travel Agent /Servicing Travel Agencies & Organizations Leisure Travel Agent - Proficient on GDS – SABRE a Plus Currently seeking an Experienced Leisure Travel Agent to handle Leisure Travel & Tours (a good percentage of Africa Tours) - full knowledge of all aspects of Travel– (Booking International & Domestic)  Position  – Located in Philadelphia, PA  -  Could be partially virtual (however must be able to go to the offices in Philadelphia, PA)  Provide full-service leisure travel assistance for clients including air, hotel, resort, cruise, restaurant, tours, sightseeing, cars Check availability and process bookings on Sabre, handle client request from initial inquiry to client departure and follow up Offer multiple options for clients Trip research including destination, points of interest, regulations, etc.  Proficiency on GDS   - SABRE is a plus Ability to communicate clearly and professionally with clients, supervisors and co-workers both verbally and in writing Must be proactive with an ability to work independently and in a team Strong organizational skills required to maintain up to date and accurate records and client correspondence – Strong Writing Skills & Communication Knowledge of International Travel Trends 5+ years of experience as a travel advisor Company offers Competitive Salary & Excellent benefits package including commission.
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