Navigator Aviation and Tourism Management Inc
San Francisco and overseeing Papeete in Tahiti.
Frenchbee Airlines (serving Paris, San Francisco and Tahiti)
Requires a strong Airline Representative to oversee both US "San Francisco" and French Polynesian "Papeete" Operations.
Supervise the Papeete Station Manager and Supervise San Francisco Operations through the appointed ground handling companies.
Guarantees the successful completion of service to our customers, passengers and cargo.
Manages all Ground Operations activities (passengers, CLC, ramp, cargo, technical operations, maintenance, security, catering and support services).
Responsible for the compliance of regulations regarding operational activities.
Actively involved in the day to day operations.
Ensure all the administration/support tasks of the Station are performed properly by Stations Managers
Coordinates and supervises Quality, Safety and Security Standards.
In case of operational irregularities (aircraft technical defect, delay, overbooking, diversion, airport related issues, disrupted situations), sets up a structure and ensures its implementation, in collaboration with the French bee ground operation’s Team, in order to satisfy passengers (hotels, rerouting, delay announcement, passenger transfer, service providers).
Measures the KPI’s against the actual performance. Reports results to Ground Operation’s team on weekly basis.
Identifies and resolves instances of poor performance that have occurred as a result of the station.
Liaison with all local authorities.
Organizes continual meetings with third party providers to improve the on-time performance and the quality of service.
The appointed person will be the local contact/manager in case of an emergency.
Represents and protects the interests of the Carrier in the various Airport meetings (ITOC meeting, Safety meeting, etc). Reports to the Carrier’s Ground operation‘s Team.
Other duties can be added by the Carrier Ground operation s’Team.
Ensure all invoices are paid in due time
Continual Improvement on both Stations
Ideally, the candidate speaks French and knows "SFO" airport and associated Authorities (TSA, CBP, SFOTEC, SFO AIRPORT). The candidate would also live in the San Francisco area and within commutable distance to San Francisco Airport. The role also involves regular travel to Papeete and so should be willing to travel.
This position needs to be filled within the next few weeks with a start date within 4-6 weeks if not before. Certainly for starting end of August, early September 2018.
This position comes with a competitive salary, health insurance, paid vacation, 401k and other benefits commensurate with this important role.
Make professional and accurate business travel arrangements for our corporate accounts including air, car, and hotel and ground transportation in a non-scripted environment in Apollo.
Follow company procedures, account guidelines and superior customer service standards with the ability to build a PNR, read Bars and Profiles accurately, complete ticketing including fill-in format multi-segment international ticketing with contracts, do exchanges with and without ARNE, able to book cars and hotels in Apollo.
Can invoice TUR, Non-ARC and hotel and limo segments when required.
Understand the difference between being a consultant and an agent. Able to offer suggestions, alternatives and think creatively to provide the client the best travel experience.
Manage and complete ticketing from online queues
All other tasks as needed
5 years of corporate travel experience. Apollo preferred with current corporate travel
experience highly preferred.
Ability to perform in a fast-paced environment.
Flexible in shift requirements. This is maybe an overnight/weekend position
Use proper English for spoken and written communication.
Able to prioritize work and remain calm and efficient.
Enjoy working and supporting a team environment.
Ability to work independently and problem solve without supervision
Woodland Hills, CA
FROSCH clients have unique needs and expectations regarding travel. We understand how important the extra touches can be. We empower our travel consultants to go the extra mile at every client touch point, on every single transaction.
FROSCH has an opportunity for an experienced Apollo Travel Consultant, to make a direct impact in our Woodland Hills, California location. You will work in a collaborative team environment where problem solvers and pro-active thinkers are valued. Break free of the call center environment and provide a truly unique customer service experience.
What FROSCH Offers You:
Opportunity to make a difference in a growing global company
Strong collaborative environment
Medical, Dental, and Vision plus 17 supplemental benefits
IATA and LifeMart benefits
Continued Industry Training
Employee Recognition Program
Be a true Travel Consultant and uphold the “WOW” factor in client customer service
Listen and guide the conversation to solve problems in a timely manner with all types of customers in all circumstances
Complete travel reservations from their initial request to completion
Be a trusted advisor by offering informed and insightful recommendations which provide the very best traveler experience in each situation
Remain current on value we provide to each customer
Adapt and change as requirements of the business change
Be responsive to client’s needs and issue resolution with excellent communication and follow up
Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business
Interact with VIP administrators and/or clients to solicit travel preferences and initial profile information
Embody FROSCH Core Values at all times: Respect, Integrity, Excellence, Communication, Commitment and Delivering the Unexpected
At least 3 years recent, GDS experience on Apollo
Must have experience with entertainment travel
Experience arranging international travel for multiple corporate clients
Capability to setup PNR’s, ticketing and exchange tickets is preferred
Proficient with Microsoft Office, specifically Outlook and Word
Strong attention to detail
Ability to work well under pressure
Strong sense of urgency as well as flexibility to change as needed
Familiarity with visa and passport requirements to provide effective advice
Provide Best in Class Customer Service that exceeds our client’s expectations
Able to work well on a team to ensure worldwide coverage for clients
We aspire to define ourselves as the travel company of choice, to deliver industry-leading expertise and service to our customers and build on the tremendous pride our employees have in all they accomplish. We will continue to align our resources to further integrate leading technologies into our customer experience. Through it all, we will remain faithful to our core values: Respect, Integrity, Excellence, Communication, Commitment and Delivering the Unexpected.
Your Travel Center Inc
Omaha, NE, USA
IS YOUR FUTURE SECURE IN THE TRAVEL BUSINESS? Your Travel Center, A Virtuoso Travel Agency , seeks professional travel consultants with established business for our busy Omaha, NE office. Good salary & benefits, medical and 401K. Email resumes to firstname.lastname@example.org $1000 SIGN ON BONUS for agents with a following (to be paid after 1 year of employment) ! ALSO, looking for busy professional independent contractors located in the US. Visit www.ytc.com for more company information.