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Personnel Travel Consultants Virtual / New York City
Oct 10, 2018
Full time
 Corporate Travel Agent (Floater Position)   Our client is looking for an Experienced Corporate Travel Agent (Floater) position can be virtual, however must be able to commute to New York City for on-sit coverage.  Must be available to work between the hours of 8:00 am – 9:00 pm EST, (most shifts will be 8:30 am – 5:30 pm or 9:00 am – 6:00 pm EST).   Must be able to handle multi prestigious accounts, proficient on SABRE GDS   --At least 5 years of experience as a corporate travel agent --Strong International and Domestic corporate travel skills --Excellent SABRE skills  --Strong service focus and customer orientation for high end travelers  --Ability to function in a fast-paced, demanding environment --Ability to float to our New York on-site clients (occasionally)  
Cain Travel Boulder, CO
Oct 08, 2018
Full time
Objective: To effectively, coherently and expeditiously manage the implementation & on-boarding process of the Company’s new accounts including the deployment of online booking platforms. Seeking: Cain Travel is looking for a professional, technically inclined individual, preferably in the travel industry to support the implementation and on-boarding processes of our new accounts. The ideal candidate has a strong customer service disposition with excellent verbal & written communication skills to effectively communicate with the client. Title:  Implementation Specialist Qualifications: The ideal candidate is a highly motivated, outgoing & confident individual. The candidate must have strong verbal and written communication skills and is self-driven, dedicated, a quick learner, well-organized and possess uncompromising integrity. Job Requirements: Strong communication skills required.  The ideal candidate will have experience with Concur and/or Deem, effective time management and prioritization skills. This is a hands-on position that will play a critical role in welcoming a new account to the Company. This position will require the ability to successfully manage schedules, meet milestones & complete deliverables as required within the implementation process. Responsibilities • Oversee & manage multiple concurrent, complex multi-phased implementations on a regular basis • Assist the new client with the development of an implementation project plan. • Develop and maintain strong functional and technical product knowledge • Gather functional, business & travel policy requirements from client to design & configure the OBT being utilized by the client to ensure a successful launch. • Effectively communicate/document with both the new customer and the internal Cain team • Provide consultative expertise to the client, including guiding clients through key decisions and trade-offs to maintain implementation timelines. • Awareness of the effects of the implementation on the client side (users, suppliers, GDS, etc). • Lead client & internal training – design and conduct sessions both remote and, where needed, on-site • Written and verbal correspondence with our clients and staff • Return of all phone calls/emails in an efficient and timely manner – ideally within 1 hour • Adhere to all Company policies as stated in the Company manual • Actively train & support new employees entering similar roles • Travel may be required (+/- 10% of the time) Organization: This full-time position will initially be based in one of our Boulder, Colorado locations and will report to the Manager of Account Services.
Travgroup Brooklyn, NY, USA
Oct 08, 2018
Full time
Travgroup is a premier Luxury Leisure and Corporate Travel Agency! We are seeking travel agents/advisors with at least some Sabre experience. Candidate must be well spoken, detail oriented, worldly, computer savy, creative, and friendly for a full-time position in our growing and dynamic Brooklyn, New York office. Independent agents also welcome! We help clients book all their travel needs, from flights, hotels, tours, business trips, family/honeymoon, cruises, safaris, Etc. We also help clients manage their miles most effectively.  Agent Requirements: - Sabre experience required. - Strong command of the English language and strong customer service skills a must. - Bilingual is a plus as we have international clients, but not a must. - Must be able to work from our office full time 9am - 6pm Monday - Friday (We close early some Friday's) - Salary/commission options.  Salary commensurate with experience, performance commission o ptions.  $30,000-$65,000+ Please email resume to shapse@travgroup.com -PLEASE DO NOT SEND RESUME IF YOU DO NOT HAVE EXPERIENCE AS A TRAVEL AGENT -
BookingBuilder Technologies **** ANYWHERE FROM NORTH AMERICA OR EUROPE ****
Oct 05, 2018
Full time
Tier 3 Support   ** Looking for candidates anywhere in North America or Europe.  This is a telecommuting, work from home, position ** BookingBuilder Technologies develops groundbreaking applications in the travel industry.  Our products are very popular, and we have a very strong commitment to customer service.  We are looking for an outstanding Technical Support person with corporate travel agency experience.   Tier 3 Tech Support person functions as the intermediary between the tier one tech support staff and the developers for all BookingBuilder software and applications.  This role is customer facing, and you will work towards resolution for escalated cases and calls from the Tier One/Two support teams. In addition to having travel agency experience and being technically adept, in this role you should have a keen eye for detail and possess excellent communication skills.   You will need to have had experience writing in a scripting language(s), preferably VB6 (or similar).   Responsibilities: Ensure excellent customer satisfaction Take ownership of cases and provide best effort support, no matter the inquiry Assist customers on technical issues via phone/email/screensharing Respond appropriately to customer or internal issue escalations Work with other tech support staff and software developers to resolve or properly close tickets Manage an individual ticket queue and work your cases in a timely manner Work flexible hours as required due to the global customer base Create issue tickets (bug reports) for emerging issues Create Knowledge Base documentation Track down network and hardware issues such as proxy problems, device driver issues, virus scanner issues that are potentially causing problems that seem related to the software Resolve installation and upgrade issues Write VB scripts to enhance customer experience with our product Collect logging information (e.g. hang and crash dumps) for use by the development team You will, from time to time, be asked to assist in gathering and refining specifications and requirements based on product needs Create and maintain software documentation where appropriate Stay plugged into emerging technologies/industry trends and apply them into operations and activities Follow the direction of management and provide feedback Attend occasional staff meetings in different locations within the United States All other tasks as assigned We are looking for someone who has: Proven work experience in the travel industry including experience with Sabre, Amadeus, and the Travelport GDSs.  Knowledge of graphical interfaces of these GDSs is a plus Experience with BookingBuilder software preferred  Supported customers with technical issues Written scripts using a scripting language (not required but a huge plus) Comfortable working remotely and with minimal supervision, and able to deliver timely solutions all the while keeping your focus for 40 hours a week   Problem diagnosis and creative problem-solving skills Strong organizational skills to juggle multiple tasks within the constraints of delivery timelines Experience maintaining priorities based upon severity and urgency of customer issues, as well as internal needs as communicated by the leadership Ability to work and thrive in a very busy customer support environment and learn rapidly A personable, patient demeanor Can provide professional references specifically related to corporate travel and technical proficiency  We are a virtual company, so this is a work from home position.  There will be some travel required and, as such, we are looking for someone who resides in North America or Europe. You will be expected to work during U.S. East Coast business hours. Please send us a detailed cover letter outlining your relevant experience, what skills related to this posting that you may be missing, and why you will be great for this job.  
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