Grand Canyon Education
Grand Canyon Education, formerly part of Grand Canyon University, became its own entity in July 2018 after the Higher Learning Commission approved GCU’s application to become a nonprofit institution. GCE will work in close partnership with GCU. Moreover, many positions with GCE are located on GCU’s main campus.
Grand Canyon Education’s travel department is seeking a full time Travel Counselor. This position will report to the Director of Procurement and work Monday through Friday, 8:00 a.m. to 5:00 p.m. The position is responsible for coordinating all aspects of maintaining the corporate travel program for the university.
Advise, research, book, and manage hotel, air, and car rental for GCU. Work to ensure travel is arranged efficiently and effectively.
Communicate with traveler or internal customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required all while assuring traveler satisfaction.
Ensure implementation of cost saving measures through negotiation with travel service provider, arrangement of the most economic route, and appropriate itinerary.
Create, maintain, and update traveler profiles
Coordinate ground transportation via third parties as needed
Monitor and ensure compliance with Travel Policy and Procedures
Network with industry professionals and remain current with travel industry operations
Complete other duties as assigned.
Some college required, Bachelor’s degree highly preferred.
Minimum of 2 years’ experience with Native Sabre GDS.
Minimum of 5 years’ travel industry relevant (agent, counselor, etc.) experience.
Must have the ability to use critical thinking skills.
Working with Athletic departments highly desirable.
Extensive experience with car, hotel and air reservations.
Strong organizational skills and attention to detail.
Good analytical skills.
Ability to work both independently and in a team environment.
Self-motivated with sound reasoning and judgment.
Strong customer service skills with good communications skills and ability work effectively with culturally-diverse individuals.
Ability to work with employees at all levels within the organization and maintain confidentiality of information.
Proficiency with MS Office (Excel, Word, PowerPoint and Outlook), and ability to work with software databases in a web-based environment, create and retrieve reports.
Ability to adapt to a fast-paced, continually changing work environment and manage multiple priorities effectively.
Ability to complete work within prescribed time constraints and meet deadlines.
Provide a positive example to students by supporting the University’s Doctrinal Statement, Ethical Position Statement and Mission of Grand Canyon University.
Enterprise Events Group
San Rafael, CA
Position Summary: Complete air, hotel, car, or tour arrangements as requested. Individuals must focus on delivering exceptional customer service at all times.
Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description is not intended to contain a comprehensive listing of the activities, duties, or responsibilities required of the position; additional activities, duties, or responsibilities may be assigned.
Responsible for completeness of air process from air bookings to final confirmation
Monitor airline ticket costs and reservations to determine if budget goals are being met and air blocks, if used, are efficiently utilized
Provide the highest degree of customer service within a strong team environment
Responsible for using discretion in determining correct course of action to take with any program-related issues
Track turnaround times of attendees to keep in line with client & EEG expectations
Maintain necessary proficiency for correct operations of all SABRE booking and ticketing and interfacing with Outlook, Salesforce and other IS applications as needed per program
Attend Air transition and weekly team meetings and execute tasks as directed
Notify Air Lead, Supervisor, or Operations Project Manager of any special attention or customer service issues
Coordinate and account for air and land arrival and departure dates in conjunction with the program team
Complete program ticketing as instructed
Manage special attendee requests and ensure follow up.
Coordinate with Sourcing Team to facilitate fare quotes and obtain specific destination information as needed.
Research destination as needed for success
Coordinate and assist with FIT travel and SABRE related bookings as specified
Required Travel: None
Environment and Physical Demands: This position operates in a professional office environment, using standard office equipment.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. The employee is frequently required to sit; stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to climb or balance; and stoop, kneel, crouch or crawl.
Strong customer service skills
Excellent communication skills
Keen attention to detail
Display initiative and ownership
Capability of making sound judgments
Diplomacy and tact
Education and Experience:
Minimum 4- 5 years travel industry experience
Proficient in SABRE or other GDS skills
Experience with Salesforce preferred
Familiar with airline processes and procedures
Experience booking FIT’s
Current understanding of domestic and International fares and ticketing
EEG is an equal opportunity employer and makes employment decisions on the basis of merit. Company policy prohibits unlawful discrimination.
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Personnel Travel Consultants
Midwest US or Western US
Our Client is looking for a Vice President of Client Solutions Group to be a key member of the senior management team. Reporting into the Senior Vice President, the Vice President will be responsible for managing approximately $250 – $300 M of the company’s business. The Vice President will oversee a group of Client Solutions Account Managers who directly manage client accounts and who are in a broad geographic region throughout the US. The Vice President is accountable for all strategic and consultative account management for the accounts within the assigned portfolio, including client retention, customer satisfaction and the profitability of the account portfolio.
This position is virtual; however, ideal candidate must reside in the Midwest US or Western US. The position will require at least 50% travel.
Undertake the development, implementation and management of the Company’s Client Solutions business plan which includes consistently demonstrating Company’s value to the customer.
Oversee the preparation and delivery of quarterly, semi-annual or annual business reviews to clients to demonstrate Company’s performance and effectiveness in managing a client’s account.
Ensure profitability of each assigned client and overall portfolio.
Consult and advise clients on multiple aspects of managing their travel programs.
Coordinate internal resources to ensure the fulfillment of all service components, the delivery of value-added services and the overall success of clients’ travel programs.
Oversee Account Managers through performance reviews, development programs, coaching and counseling.
College degree preferred or equivalent related work experience.
Proven account management skills which have been demonstrated for a minimum of ten (10) years working for a travel management company; at least five years should be in managing multiple account managers.
Presentation skills for a variety of audience types and sizes (2 to 200 people).
Proven oral and written communication and management skills to effectively communicate with internal and external audiences.
Strong negotiation skills to assist in obtaining best possible contractual terms.
Ability to analyze and evaluate data in order to identify opportunities to reduce costs and to recommend appropriate solutions.
Working knowledge of financial and business models related to travel programs (GDS revenues, overrides, etc).
Clear understanding of the various industry fee structures available as options (transaction fee, management fee, hybrids).
Ability to consult with clients in an advisory role to provide alternative and creative solutions.
Basic mathematical and analytical skills for interpretation of data, trends, and opportunities.
Knowledge and familiarity of technical products offered by competitors and related industry offerings.
Ability to think strategically in order to create a vision, set direction and lead complex projects to resolution.
Ability to anticipate needs of client and integrate new creative ideas and technology as appropriate.
Ability to lead internal team to continue to perform to meet and exceed client expectations.
Able to travel extensively
Papas Travel Store
PaPa"s Travel has an immediate opening for a part time employee with some travel experience.
Responsibility includes communicate with customers both in person, and via phone.
Work with social media such as posting on facebook.
Computer skills with emphasis on social media.
Candidate will work between 20-35 hr per week.
Knowledge of Amadeus is a plus, but not required
Hours can be from 10-3 or 4 pm.
$15-$20 per hour, commiserate with experience