Personnel Travel Consultants
Minneapolis, MN, USA
As a Travel Specialist, you’ll couple your product knowledge and planning skills with our lead management and sales process specializing in the Destination Wedding and Honeymoon space. We are looking for an agent with proven sales success who will be focused on selling travel.
Adopt a new way of working with prospective clients, including a rigorous protocol for follow up on initial leads as well as quotes and proposals.
Collaborate with the Lead Development Team to continuously improve the continuity of communication with, and expectations to, the prospective client
Follow company procedures in areas of customer service, booking systems, documentation, pricing, insurance, invoicing, etc.
Provide exceptional customer service resulting in brand equity for the company
Build and maintain strong client relationships (new and existing)
Provide your customers with recommendations for destination, supplier choice, and itinerary recommendations that support The Company’s preferred supplier lineup.
Consult with clients on various insurance, hotel, and other additional options.
Address client issues and concerns. Represent the company professionally by offering competent advice and working directly with suppliers to resolve issues.
Perform client communications (email/phone/U. S mail) in accordance with various sales campaigns .
Communicate to Sales and Support teams all pending issues, client requests and items that may need attention while out of the office.
College degree or Travel School preferred
Minimum 5 years of experience in servicing Destination Wedding and Honeymoon clientele
Proven customer service and sales skills, proactive with clients
GDS experience required, Worldspan preferred
Critical thinking skills to resolve customer issues
Ability to recognize when management involvement is necessary
Proven ability to foster and value client and team relationships
Excellent written, verbal and interpersonal communication skills
Boulder, CO Remote after training
To make professional, accurate, cost-effective travel arrangements for all clients within the company ’s guidelines and standards for excellent customer service.
Essential Job Functions, Duties, and Responsibilities:
Experience with or ability to learn our GDS system (Apollo)
Knowledge to make domestic and international travel arrangements, including car, hotel, limo
Ticketing, including exchange ticketing
Queuing of records
Keeping up to date with airline policies
The ability to read and decipher airline contracts and private fares
Constant monitoring of records for better seat assignments
Checking flight status on the day of travel for delays, cancellations
Monitoring world situations that can affect travel
Keeping abreast of airline alliance programs
Knowledge of rental car reward programs and benefits of each status level
Knowledge of hotel frequent guest programs and their rewards given
Updating of profiles
Follows all company procedures, guidelines, and standards in the area of customer service, productivity, attendance, an accuracy of work, etc.
Participates fully as a team member to assist as needed in completing all functions related to servicing the client, including reservations, ticketing, follow-up customer service, debit memos, etc.
High School diploma/GED; some college preferred
Five to seven years of travel agency experience
Domestic and international geography knowledge
Experience in ticketing, exchanges and queuing your own records
Good verbal and written communication skills
Exceptional customer service
Good organizational skills and time management skills are necessary, multi-tasking
Proactive problem-solving skills
The ability to work in a team environment
Experience in Microsoft office preferred
Your Travel Center Inc
IS YOUR FUTURE SECURE IN THE TRAVEL BUSINESS? Your Travel Center, A Member of the Frosch Travel Group, seeks a Corporate Professional Travel Consultant with Apollo GDS experience to join our busy Corporate Department. Good salary & benefits, medical and 401K. Email resumes to email@example.com $1000 SIGN ON BONUS for agents with a following (to be paid after 1 year of employment)! Visit www.ytc.com for more company information.
Personnel Travel Consultants
Client Services Representative – Limousine Company
The Company’s mission is to be a leader in the management of corporate luxury executive ground transportation services worldwide. Their goal is to provide their clients with outstanding customer service and the best safety and security standards that the industry has to offer.
Provide friendly and excellent client service experiences to all clients
Enter reservations quickly and accurately
Upsell full Company’s suite of services
Answer phones promptly
Process and Monitor emails
This role includes, but not limited to, everything listed in this job description. Expectations and responsibilities may be added as business requirements change & evolve.
Accurate typing - minimum of 40 wpm
Proficient knowledge of computer and MS office applications
Excellent telephone skills
Excellent customer service skills
Ability to remain calm under pressure
1-3 years customer service skills strongly preferred
High School diploma or equivalent required
1-3 years’ experience in an office setting strongly preferred